Nobiley Gaffer
Pine City
Summary
Dedicated professional with extensive experience in daycare management, ensuring safety and developmental support for children. Demonstrated multitasking abilities and a commitment to customer satisfaction in the restaurant industry. Currently excelling as a customer service representative, leveraging strong communication skills to address customer needs and resolve issues promptly. Eager to bring a diverse background and interpersonal skills to enhance team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bryan Gilbert Statefarm Agent
Elmira
08.2024 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Teacher Aide
Penny's Daycare
Tioga
05.2022 - 07.2024
- Developed lesson plans to engage students, and encourage active learning.
- Documented student progress and attendance records using established methods.
- Communicated with parents on students' academic progress, behavior and challenges to learning
- Attended regular teacher training to continue professional development
Teacher Aide/Assistant
Erwin Child and Family Center
Painted Post
12.2020 - 03.2022
- Kept organized academic records and reports for progress tracking
- Utilized technology, such as interactive whiteboards and online resources, to enhance instruction
- Established clear goals, requirements and classroom policies for courses
- Engaged bored students with hands-on, immersive activities
Cook/Prep
Rotsells Family Resturant
Lawrenceville
09.2017 - 12.2020
- Collaborated with restaurant staff to meet food service demands during peak periods
- Communicated clearly with kitchen staff to coordinate workflow
- Operated kitchen equipment safely to comply with OSHA regulations
- Cleaned and maintained kitchen equipment to comply with sanitation regulations
Education
Child Development Associate (CDA) -
Lock Haven University
Lock Haven, PA08.2023
High School -
Williamson High School
Tioga, PA06.2019
Skills
- Reporting and documentation
- Conflict resolution
- Cash Handling
- Customer Service
- Organizational skills
- Multi-task management
Certification
- First Aid Certification
- CPR Certification
Timeline
Customer Service Representative
Bryan Gilbert Statefarm Agent
08.2024 - Current
Teacher Aide
Penny's Daycare
05.2022 - 07.2024
Teacher Aide/Assistant
Erwin Child and Family Center
12.2020 - 03.2022
Cook/Prep
Rotsells Family Resturant
09.2017 - 12.2020
Child Development Associate (CDA) -
Lock Haven University
High School -
Williamson High School
Similar Profiles
Ma Rowena De GuzmanMa Rowena De Guzman
Executive Assistant at Claudia Salas Statefarm AgentExecutive Assistant at Claudia Salas Statefarm Agent
Ensley BaberEnsley Baber
Professional Residential Home Inspector at Bryan & Bryan InspectionsProfessional Residential Home Inspector at Bryan & Bryan Inspections
Tianming LuoTianming Luo
Professional Home Inspector at Bryan&Bryan InspectionsProfessional Home Inspector at Bryan&Bryan Inspections