Noble Jacob

As the Practice Leader for the North America region, oversee a globally distributed team of 1300+ resources and manage annual revenue of $90+ million. Responsibilities span various critical areas:

Strategic Direction and Profitability:

• Set and drive the strategic direction for the practice, and ensuring profitable growth.

People Management and Operations:

Managing the three main pillars of our practice:

• People Management: Nurturing talent, fostering growth, and ensuring a high-performing team.
• Portfolio/Delivery Management: Efficiently delivering solutions to our clients.
• Sales Enablement: Supporting our sales efforts to drive business growth.

Financial Oversight:

• Having profit and loss responsibility for the practice.
• Managing budgets, monitoring billing, invoicing, and payments.
• Handling complex engagements, including staffing issues and change order processes.

Cross-Functional Collaboration:

• Cultivating cross-functional communications by maintaining strategic relationships with other lines of business.
• These relationships include various market units and consulting sales.

Global Delivery Centers:

• Oversee the establishment and management of nearshore and offshore delivery centers.
• Enhance our service capabilities and optimize resource allocation.

Business Development and Solutions:

• Identifying and assisting in new business opportunities.
• Collaborating with sales and solution teams.
• Contributing to proposal development and staffing plans.
• Ensuring high-quality service delivery to our clients remains a priority.

Go-to-Market (GTM) Strategy:

• Leading GTM activities with Oracle, building and marketing solutions.
• Drive awareness and adoption of our services.

Year-over-Year Growth:

• Achieving consistent YOY growth for our practice.

• Played a crucial role in leading and managing the HCM practice.
• Lead the HCM practice in a hands-on manner, and ensuring high[1]quality service delivery to clients.
• Managed day-to-day operations and oversee the team’s performance.
• Drove the strategy and vision for the practice, aiming to build and develop it further.
• Identified innovative solutions and responsive approaches to meet client needs.
• Managed teams, and ensured exceptional performance.
• Oversaw the deployment of ERP/HCM projects, delivering business solutions using Oracle applications and technology.
• Cultivated cross-functional communications within Oracle, and maintaining strategic relationships with other lines of business.
• Managed profit and loss for the practice, including expense management.
• Ensured the quality of deliverables, both in terms of consulting delivery and customer satisfaction.
• Maintained reference ability with clients.
• Lead and participate in solution design, development, and proposal presentations to clients.
• Build and managed near shore delivery centers.
• Resolved staffing issues for complex engagements and serve as an advisor or project sponsor.
• Collaborated with the sales team to win new opportunities

• Critical in shaping the success of the organization.
• Attracted, hired, trained, certified, and retained consultants. Demonstrated this by building a team of 27 certified Workday consultants within 6 months.
• Fostered a culture of continuous learning and development within your team.
• Managed customer relationships.
• Established and maintained a trusted advisor relationship with clients, ensuring high customer satisfaction.
• Prioritized and drove resolution for any escalated customer issues.
• Supervised Engagement Managers and Delivery Managers to ensure successful project delivery.
• Managed programs from initiation to completion, adhering to time, budget, and quality constraints.
• Responsible for all financial aspects of the practice.
• Managed budgets, ensuring alignment with actuals.
• Handled scope management, change order processes, and financial impact assessment.
• Identified and assisted in new business opportunities.
• Collaborated with sales teams on solution efforts.
• Participated in developing proposals, staffing plans, and effort estimates.

• Multifaceted role encompasses several critical areas.
• Established and grew the practice.
• Developed the team, refining processes, ensuring efficient delivery, and providing sales support.
• Attracted, trained, and retained consultants to build a skilled and motivated team.
• Collaborated with client sponsors to identify and resolve any issues that could impact program success.
• Identified potential clients and propose tailored solutions to meet their needs.
• Worked closely with regional sales leaders to identify and nurture opportunities.
• Supported business development activities, including identification, proposal development, and pursuit efforts.
• Leveraged resources from other service lines and industries to offer a comprehensive range of services.
• Lead day-to-day activities for Workday advisory engagements, covering process design, package implementation, and project reviews.
• Managed engagements according to financial and cost guidelines.
• Took charge of the Workday implementation process.
• Hired, trained, and allocated Workday implementation resources as needed.
• Coordinated with other Workday implementation resources globally for global-scale prospects or clients.
• Monitored implementation resource utilization.
• Engaged with Workday regarding delivery assurance and implementation readiness.
• Defined and deployed a new, standardized, and efficient implementation process that caters to multi-tenant delivery capabilities and scalability.
• Measured implementation results and apply learnings to improve processes.
• Ensured high-quality services are consistently delivered to clients.

• Established and enhanced the consulting capabilities for Cloud Applications across the globe.
• Developed a skilled team, refining processes, and ensuring efficient delivery.
• Extended to building a robust global payroll interface for Workday, covering over 100 countries.
• Ensured the successful delivery of projects, meeting client expectations, timelines, and quality standards

• Tasked with building a robust practice for PeopleSoft, Oracle Cloud, and Workday.
• Encompassed developing the team (people), refining processes, ensuring efficient delivery, and providing sales support.
• Ensured that projects are meticulously planned and appropriately staffed.
• Ensured proper resource allocation is crucial for successful implementations.
• Provided valuable guidance and mentorship to Engagement Managers and Principal Consultants working on Workday implementations.
• Expertise will help them navigate challenges effectively. Collaborated with client sponsors to identify and resolve any issues that could impact the program’s success.
• Ensured that the project adheres to the budget outlined in the Statement of Work (SOW).
• Acted as a program advisor, contributing insights and expertise.
• Ensured that clients are satisfied with the implementation, allowing them to serve as positive references.
• Assisted in sales efforts by providing insights and expertise during pre[1]sales activities.
• Monitored critical operating parameters such as revenue, margin, and customer satisfaction (CSAT).
• Focused on business transformation, emphasizing end-to-end transaction processing within the institution.
• Managed an impressive annual revenue of 45 million and order bookings of 30 million.
• Lead a team of 400 consultants, including multiple Delivery, Account, and Program Managers.
• Ensured successful delivery of all programs, maintaining high CSAT levels.

• Lead teams, ensuring effective collaboration and coordination among consulting professionals.
• Oversaw project budgets, making sure that all work streams remained on time and within budget.
• Managed the implementation of various projects, and ensuring successful execution.
• Fostered positive relationships and address any client issues promptly.
• Worked closely with clients to understand their needs and design service offerings that align with those requirements.
• Ensured that the sales team meets all contract terms and conditions is part of their responsibility.
• Collaborated with sales team members to create new business opportunities.
• Identified cross-selling and up-selling opportunities within existing client relationships.
• Developed strategies for key account management and expanding international IT engagements contributes to business growth.

• Assembled cross-functional teams comprising functional, technical, and analytical experts.
• Inspired team members, set clear expectations, and provide guidance throughout the project.
• Ensured effective collaboration among team members is essential.
• Oversaw the quality of deliverables, ensuring they meet project standards.
• Managed project timelines, ensuring tasks are completed on schedule.
• Identified and mitigated risks related to project execution is part of their role.
• Understand ERP systems, their architecture, and integration points is crucial.
• Lead projects involving process improvements, streamlining workflows, and optimizing business processes.
• Implemented ERP systems often requires organizational change. The leader ensures smooth transitions.
• Liaised with stakeholders, including clients, executives, and end[1]users.
• Communicated project status, milestones, and challenges is vital.
• Addressed any roadblocks or conflicts that arise during implementation is part of their role.
• Tracked key performance indicators (KPIs) related to project success.
• Analyzed project performance and identifying areas for improvement