Nodja Johnson
Southwest Airlines
Austin
11
years of professional experience
Enthusiastic operations professional willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Work History
Ramp Agent
1 Month- Loaded baggage onto aircraft following safety protocols and guidelines.
- Communicated with flight crew and ground staff to ensure coordination.
- Operated equipment such as tugs and belt loaders proficiently and safely.
- Assisted in aircraft pushback and towing processes during departures.
Driver
6 Years 1 Month- Loaded and unloaded packages while adhering to weight restrictions and safety protocols.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
Account Manager, Inside Sales
3 Years 11 Months- Managed customer accounts by addressing inquiries and providing product information.
- Developed customized solutions based on client needs and preferences.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Collaborated with sales teams to develop tailored solutions for clients.
Customer Service Representative
9 Months- Provided exceptional support to customers through various communication channels.
- Managed high-volume calls while ensuring quality customer experiences.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma
Skills
Multitasking and organization
Brand representation
Safety compliance
Heavy lifting
Customer service
Warehouse environment safety
Timeline
Ramp Agent
Southwest Airlines
12.2025 - 01.2026Read More
Driver
Amazon
11.2019 - 12.2025Read More
Account Manager, Inside Sales
Office Depot Inc
08.2015 - 07.2019Read More
Customer Service Representative
IBX Global
11.2014 - 08.2015Read More
Redford High School
High School Diploma
Read More