Summary
Overview
Work History
Education
Skills
LANGUAGES
Community Service
Certification
Timeline
Generic

Nodvige Jean-Louis

Chicago,IL

Summary

Detailed oriented, empathetic, and compassionate Certified Phlebotomist with extensive experience in patient-centered care. Driven to provide optimal patient care by ensuring patient comfort during venipunctures, capillary blood draws, and specimen collections. Proven ability to maintain infection control & OSHA standards. Dedicated to collaborating with the medical team to ensure accuracy for diagnosis and patient treatment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Uber Driver

Uber Technologies Inc.
01.2024 - Current
  • Communicated effectively with passengers while ensuring their comfort during transportation from one location to a desired location.
  • Identified efficient routes and safely navigated through traffic.
  • Consistently received high ratings from passengers based on excellent service.
  • Ensured timely delivery of packages while noting any discrepancies and obtaining signatures.
  • Maintained a clean, safe vehicle to enhance passenger experience.
  • Navigated unfamiliar roads successfully.

Student Finance Advisor

Adtalem Global Education-Chamberlain University
01.2022 - 01.2024
  • Supported the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education.
  • Created accurate financial plan by establishing timeframes to complete any application process to be financially prepared to start and stay in school. Continuously reviews student accounts to advise students on their financial eligibility.
  • Maintained student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication with students and internal stakeholders to Student Finance.
  • Utilized appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students.
  • Accurately and thoroughly documented all interactions in the appropriate institutional systems.
  • Analyzed student data to identify triggers, indicating a need for proactive outreach to understand challenges and successes better. Coaches students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessary.
  • Collaborated with other departments to deliver an optimal student experience from inquiry to graduation.
  • Engaged students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students to deliver first contact resolution.

Ride to End Alzheimer’s Campaign Assistant

Alzheimer’s Association of Chicago
01.2021 - 01.2023
  • Provided customer service support to riders in Colorado, Chicago, and New York.
  • Emailed welcome packets to each rider including guides, routes, and instructions.
  • Directed enrolled riders to the Alzheimer’s Association 24/7 hotline as needed.
  • Provided local resources and home safety checklist.
  • Encouraged riders to start or join a team.
  • Provided instructions on how to customize their ride hub.
  • Participated in the Hustle Campaign by contacting individuals for donations to Alzheimer’s research.
  • Emailed information about programs/ services.
  • Provided updates and addressed concerns on health and safety due to COVID-19.
  • Sent thank you emails, calls and texts to participants.

Student Recruitment Coordinator

Bottom Line Nonprofit Organization
01.2022 - 01.2022
  • Coordinated onboarding and engagement calls/emails to each student interested in both Access and Success Programs.
  • Managed a case load of 135 students.
  • Acted as a liaison for advisor assignment.
  • Maintained confidentiality of all student issues and information.
  • Contacted students via phone, email, and text to ensure continuous communication with program enrollment.
  • Followed up with prospective students throughout the enrollment process, including collecting admissions paperwork such as official transcripts and proof of income/parent’s tax forms.
  • Maintained accurate student information, including and not limited to, contact information, application status, and application materials via salesforce database.
  • Delivered financial aid information to students when appropriate.

Temporary Human Resources Administrative Clerk

Roosevelt University
01.2019 - 01.2019
  • Provided administrative support for HR executives.
  • Processed I-9 verification, Tax Forms, and Direct Deposit.
  • Conducted education & employment verification.
  • Organized and managed new employee orientation and on-boarding.
  • Created ID cards.
  • Assisted in payroll preparation, management, and payment.
  • Provided customer service to organization employees.
  • Processed incoming mail, tuition reimbursement, and personnel action forms.
  • Set appointments and arranging meetings.
  • Maintained calendars for HR management team.
  • Updated HR databases with relevant data.
  • Facilitated resolutions to any payroll errors.
  • Maintained HR records related to employee benefits & status, new hires, transfers, changes in job classification, and termination.
  • Answered telephone calls and provided needed information.

Clinical Research Data Coordinator

Northwestern University
01.2016 - 01.2019


  • Point of contact for hospitals and clinic to obtain patient medical information, conducted follow-up inquiries as needed, ensured all necessary information is obtained to guarantee data is up to date and accurate.
  • Coordinated with external monitors during visits, requested EMR access, arranged meetings with internal staff, resolved data discrepancies, and facilitated solutions to any issues as they arise.
  • Assessed protocol compliance and communicated directly with the study coordinator and PI when compliance issues are identified.
  • Completed and submitted all CRFs/ECRFs in the time frames specified by CTO policy and promptly responded to queries regarding data, and followed timelines stated in SOPs.
  • Verified the accuracy of all data prior to submissions.
  • Assisted with IRB audits; identified potential issues worked with clinical staff to resolve them, prepared a deviation log.
  • Offered new team members assistance with onboarding.
  • Pursued independent study of disease, disease related complications and treatment options to ensure efficient data abstraction and resolution of queries.
  • Attended lectures & seminars offered by Northwestern University to increase knowledge in oncology, public health, and reproductive health.
  • Provided assistance to clinical research team with EKG recordings, basic patient care, handling of patient medications, handling of specimens, blood draws, point of care testing, STAT orders, assessed drug benefits or risks, collected patient diaries/ questionnaires and provided patient education at scheduled clinic visits.

In Home Tutor

The Care.com
01.2016 - 01.2018
  • Tutored high school and college students in multiple subjects including Chemistry, English Language Arts, and Mathematics.
  • Monitored each student’s progress and tailor the sessions to meet their educational goals.

Internal Medicine Student Assistant

Primary Care
01.2015 - 01.2016
  • Assisted outpatient clinic patients with blood draws, EKG preparation, and urine samples.
  • Performed point of care testing.
  • Collected patient histories, conducted physical examinations, ordered labs, and submitted referrals.
  • Documented patient encounters and updated EMR system with 100% accuracy.
  • Provided patient education and resources.
  • Provided training and supervision for incoming medical students on procedures, rules, policies, and patient record data entry.
  • Assisted with patient prescriptions.
  • Engaged in academic discussions that would transform the way we practice medicine and increase long-term survival for the patients.

Waiver Service Provider

NYSS
01.2013 - 01.2015
  • Provided skill building, life skills, vocational skills, homework assistance, and respite services to children with special health and emotional needs in order to maintain stability in the home and be effective in the community.

Data Entry Analyst

SCO Family of Services
01.2011 - 01.2011
  • General intake, enrollment in services (skill building, day habilitation, planned respite, family and caregiver supports and services, health care integration, crisis respite, special needs community advocacy and support into the Gateway-to success system for children in foster care.
  • Provided assistance with special projects (presentations, reports, inventory), filing, made copies, scheduled appointments, answered & transferred phone calls.
  • Provided assistance with audits (review financial reports, examined information systems, ensured compliance with internal control procedures, and communicated audit findings)

Foster Care Caseworker

SCO Family of Services
01.2008 - 01.2010
  • Worked primarily with foster children and their foster/birth parents.
  • Conducted monthly visitation visits in the foster home.
  • Conducted 2 school contacts each year for each foster child to receive updates on their education.
  • Conducted psychosocial evaluations, monitored child's progress in the home and at school.
  • Coordinated services for birth parents, including referrals to parenting classes, insurance, therapy, school services, and substance abuse treatment programs.
  • Intervened in crisis situations (children running away from home, physical fights with children and their caregiver, children being abused by either foster parent or birth parent, being noncompliant with medications, attempts to commit suicide, and facilitated family reunification).
  • Coordinated care for the foster children; prepared documentation for housing applications, escorted children to appointments, referred them to outreach workers when necessary for psychiatric services.

Education

Bachelor of Arts -

Hunter College
New York, NY

Skills

  • Leadership Skills
  • Adaptability
  • Communication Skills
  • Critical Thinking
  • Decision Making
  • Problem Solving
  • Collaboration
  • Interpersonal Skills
  • Active Listening
  • Creativity
  • Organization

LANGUAGES

Fluency in Haitian Creole
Intermediate in French

Community Service

Bethlehem French SDA Church, Health Ministries Director, Chicago, IL, 2017, 2019, Promote health and awareness within the community during the 5 minute segment at the church service., Prepare factsheets and pamphlets that are distributed to church members., Organize health seminars on various topics such as Hypertension, Diabetes, Hypertension, Arthritis, Diet & Nutrition, Exercise, Mental Health and Dental Hygiene with bilingual physicians and health educators.

Certification

Phlebotomy Technician

Timeline

Uber Driver

Uber Technologies Inc.
01.2024 - Current

Student Finance Advisor

Adtalem Global Education-Chamberlain University
01.2022 - 01.2024

Student Recruitment Coordinator

Bottom Line Nonprofit Organization
01.2022 - 01.2022

Ride to End Alzheimer’s Campaign Assistant

Alzheimer’s Association of Chicago
01.2021 - 01.2023

Temporary Human Resources Administrative Clerk

Roosevelt University
01.2019 - 01.2019

Clinical Research Data Coordinator

Northwestern University
01.2016 - 01.2019

In Home Tutor

The Care.com
01.2016 - 01.2018

Internal Medicine Student Assistant

Primary Care
01.2015 - 01.2016

Waiver Service Provider

NYSS
01.2013 - 01.2015

Data Entry Analyst

SCO Family of Services
01.2011 - 01.2011

Foster Care Caseworker

SCO Family of Services
01.2008 - 01.2010

Bachelor of Arts -

Hunter College

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