Noe Cortez
San Jose,CA
Summary
Hardworking leader, well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills. Seasoned Shipping Clerk familiar with shipping and receiving procedures and protocols. Successful record working with carriers and other vendors to plan successful strategies and control costs. Well-versed in shipment inspection, inventory management and document processing. Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Shipping Coordinator
Open Kitchens
Chicago, IL
05.2019 - 06.2023
- Coordinated the movement of goods between suppliers, customers, and warehouses.
- Created purchase orders for materials needed to fulfill customer orders.
- Monitored inventory levels to ensure timely replenishment of stock items.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Sales Associate
Labryth
Chicago, IL
02.2017 - 09.2018
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Customer Service Assistant
Nordstrom
Chicago, IL
09.2017 - 01.2018
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Received orders from customers via telephone or email and entered them into the system accurately.
- Responded promptly to customer inquiries about order status or product availability.
- Managed stock levels by ordering necessary supplies when needed.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Sold or recommended products or services to suit client needs.
Shipping and Receiving Coordinator
Amazon
Patterson, CA
07.2015 - 02.2016
- Verified and inspected goods received against purchase orders or invoices.
- Organized warehouse storage space for efficient management of inventory.
- Prepared bills of lading, invoices, and other shipping documents.
- Managed daily operations related to freight, including scheduling pickups and deliveries.
- Assisted with loading and unloading trucks using forklifts or pallet jacks as needed.
- Ensured compliance with safety regulations in handling hazardous materials.
- Provided guidance to staff members regarding proper packaging methods for shipments.
- Planned routes based on urgency of delivery while taking into account traffic conditions.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Organized storage areas to maximize movement and minimize labor.
- Liaised with vendor representatives to rectify damages and shortages.
- Presented and explained work orders to team.
Assistant Machine Operator
Evergreen Packaging
Turlock, CA
03.2011 - 08.2015
- Set up and operated machine to produce parts or tools by turning dials, pushing buttons, or engaging levers.
- Monitored production output and adjusted machine settings as necessary to maintain quality standards.
- Assisted in troubleshooting issues with machines, making necessary adjustments as required.
- Loaded raw materials onto feeder mechanisms of machines and monitored the automated process.
- Cleaned work area regularly to maintain a safe and organized environment.
- Adhered to safety protocols while operating machinery, including wearing protective gear at all times.
- Performed visual inspections of finished products for defects before packaging them for delivery.
- Followed established procedures for operation of machinery according to company policies.
- Recorded information related to job assignments such as cycle time, downtime reports, scrap rates and other data points.
- Responded quickly to emergency situations involving malfunctioning equipment in order to minimize disruption of operations.
- Collaborated with supervisor and other team members in order to complete tasks efficiently within specified deadlines.
- Adjusted speed and feed rate settings according to material type being processed through the machine.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Operated multiple machines simultaneously to meet production requirements.
Education
Some College (No Degree) - Business Administration And Management
Modesto Junior College
Modesto, CASkills
- Schedule Planning
- Vendor Negotiations
- Documentation Skills
- Invoice Processing
- Documentation Abilities
- Quality Control
- Forklift Operation
- Freight Labeling
- Equipment Calibration
- Shipping Coordination
- Package Preparation
- Logistics Coordination
- Clear Communication
- Inventory Monitoring and Management
- Problem-Solving
- Inventory Counts
- Shipping Method Optimization
- Data Evaluation
- Materials Handling
- Order Checking
- Data Recording
- Production Organization
- Equipment Operations
- Bilingual in Spanish
- Postage Calculation
Affiliations
Labryth
Volunteer for Chicago Marathon for 4yrs- 2018-2022
Volunteer for Catholic Charities for 2yrs- 2019-2021
Volunteer for our Mayor of Chicago Pritzker for 1yr
Volunteer for Breast Cancer Awareness
Volunteer for PAWS for 5yrs 2018-2020
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Shipping Coordinator
Open Kitchens
05.2019 - 06.2023
Customer Service Assistant
Nordstrom
09.2017 - 01.2018
Sales Associate
Labryth
02.2017 - 09.2018
Shipping and Receiving Coordinator
Amazon
07.2015 - 02.2016
Assistant Machine Operator
Evergreen Packaging
03.2011 - 08.2015
Some College (No Degree) - Business Administration And Management
Modesto Junior College
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