Noe Ferrer

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
• Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.

• Assign duties and responsibilities to Slot shifts daily
• Supervise Slot Maintenance/repair on shift
• Observe players for use of illegal gaming devices, counterfeit devices, and or other cheating or improper conduct
• Train Slot personnel on shift
• Interface with department supervisors internal and external
• Complete “Supervisor Daily Report”
• Assist Slot Manager in scheduling slot shifts and daily personnel matters
• Assist in performing and scheduling of slot projects
• Prepare incident reports, performance reviews and disciplinary actions as necessary
• Able to maintain regular and predictable attendance as scheduled
• Must attend and be certified in all applicable trainings required
• All other departmental duties as assigned by immediate Manager
• Compiled detailed daily operational logs highlighting the team's time and production records, inventory data and quality assurance results
• Maintained an adequate level of spare parts to handle expected maintenance requirements
• Developed and implemented forward-thinking maintenance policies to keep all equipment operating at the peak level
• Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions
• Monitored employee performance and delivered constructive feedback through documented reviews
• Supported budget preparation and adherence by negotiating purchase prices and monitoring departmental expenditures
• Coordinated work activities between the managers, engineering team and quality control to meet the strictest performance standards
• Managed daily tasks and sought opportunities to go beyond requirements and support business targets

• Daily setup and planning daily Operation of sleeving line and supporting equipment
• (Automated depalletizer, in-line sleever, shrink tunnel conveyors, and can palletizer)
• Ensure all sleeving activity is done according to SOPs regarding yield, quality standards, and safe work practices
• Maintain proper production records and logs
• Ensure regular maintenance of equipment
• Maintain cleanliness of your equipment and surroundings in line with company established GMPs
• Worked scheduled shift hours and offered flexibility with scheduling overtime and weekends
• Wrote work notifications and orders on equipment issues to alert management and other shift workers
• Maintained and repaired fixed plant equipment for smooth production operations
• Promoted workplace safety by following OSHA guidelines and reviewing MSDS information
• Set up and adjusted production equipment to achieve desired speed and material flow
• Loaded equipment with raw materials and monitored operation
• Labeled cartons and pallets for quick identification

• Perform ram clear
• Install, remove, and convert slot machines as needed
• Perform updates to game and os software
• Keep Inventory on parts
• Order parts as needed
• Verify all parts and progressive % are all correct
• Completed all required paperwork within anticipated time frames
• Train GSR'S on new slots and how they work
• Supported operations with consistent maintenance and updates of corporate files and records
• Kept work area organized and clutter-free
• Perform PM's as needed
• Reviewed work orders to determine tasks to be performed and tools, parts and equipment required to complete assignments
• Coordinated machine relocations and machine conversions
• Set up test apparatus or test equipment and circuitry to conduct functional and operational tests to evaluate performance and reliability of gaming devices
• Assisted in planning, developing and implementing Slot game, bank or layout changes
• Conducted routine inspections to verify compliance with gaming control while maintaining up-to-date, accurate database
• Maintained compliance with departmental and company policies and procedures
• Verified jackpots and payouts
• Read and translated schematic diagrams to perform basic slot machine troubleshooting

• Consulted with customers to understand current needs and advise on strategies for improving long-term equipment performance
• Analyzed customers’ problems to diagnose faults and implement corrective measures
• Prioritized work based on critical nature of customers’ concerns and location groupings for maximum efficiency and service standards
• Developed preventive maintenance schedules and procedures
• Documented maintenance and repair activities and maintained files
• Supervised repair and installation activities and enforced compliance with quality standards
• Installed blackjack, poker tables and player tracking equipment in casinos while observing all safety protocols
• Read maps, manufacturer documentation, and work orders to complete high-quality work
• Kept professional personal appearance and tidy vehicle to uphold company reputation

• Responsible for the execution of Preventive Maintenance Program standards developed by Slot Performance team
• Technician’s role is to ensure maximum performance and reduce machine downtime by meeting monthly quotas of machines serviced
• Minor repairs of machines may be required during the preventive maintenance service time
• Additional functions include involvement in daily moves and modifications projects to continue to build knowledge base and experience levels
• Required minimal oversight to complete job tasks, meeting all deadlines and goals
• Completed all required paperwork within anticipated timeframes
• Kept work area organized and clutter-free
• Supported operations with consistent maintenance and updates of corporate files and records
• Monitored processes and recommended methods for improvement
• Reviewed activities regularly to identify opportunities for improvement
• Finished all tasks and job duties, adhering to deadlines to avoid delays
• Followed established guidelines and procedures
• Maintained good working relationship with co-workers and management

• Provide superior customer service, rapid data entry, processed jackpots, hopper fills
• Perform minor repair inside slot machines, prepare paperwork for the IRS
• Carry and manage $2500 in cash daily and insured compliance of California Gambling Laws
• Interact effectively and professionally with individuals of diverse backgrounds and/or cultures
• Participated in seminars and additional training to expand knowledge and skills
• Completed all assigned tasks prior to shift end
• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
• Maintained good working relationship with co-workers and management
• Volunteered for and tackled new assignments and tasks to ease staff member burden
• Completed all required paperwork within anticipated timeframes
• Followed established guidelines and procedures
• Kept work area organized and clutter-free

• Checked and troubleshoot phone lines, motherboards, Cup’s, and power supplies
• Installed and removed slot machines
• Converted, upgraded, and cleaned games
• Ran data and phone lines
• Glass and plastic fiber optics
• Verified jackpots
• Prioritized work based on critical nature of customers’ concerns and location groupings for maximum efficiency and service standards
• Consulted with customers to understand current needs and advise on strategies for improving long-term equipment performance
• Analyzed customers’ problems to diagnose faults and implement corrective measures
• Kept professional personal appearance and tidy vehicle to uphold company reputation
• Assisted with calculations, operations, maintenance, and inspection of equipment on-site

• The Acquisition and Maintenance of Customers Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Assist with merchandise returns and customer deliveries as directed by GM
• Load, secure and protect product in company vehicle
• Supported account holders in managing issues related to pricing, product availability, technical specifications, and custom solutions
• Maintained client budget and managed work of Account Executives performing range of administrative functions
• Resolved customer concerns related to marketing rebates, debits, and post-sale disputes
• Created portfolio of client accounts and monitored ongoing activities
• Built relationships with new clients and maintained and nurtured business relationships with existing clients

• Participated in seminars and additional training to expand knowledge and skills
• Maintained good working relationship with co-workers and management
• Utilized downtime to perform routine tasks, preventing service delays
• Addressed concerns quickly to avoid lasting issues
• Reviewed activities regularly to identify opportunities for improvement
• Volunteered for and tackled new assignments and tasks to ease staff member burden
• Completed all assigned tasks prior to shift end
• Reviewed incoming orders for mistakes to maintain accurate inventory levels
• Kept work area organized and clutter-free
• Finished all tasks and job duties, adhering to deadlines to avoid delays
• Assisted team members and managers with tasks to maintain productivity and meet project milestones
• Supported operations with consistent maintenance and updates of corporate files and records

• Check and troubleshot phone lines, motherboards, CPUs, power supplies
• Install and remove slot machines
• Convert, upgrade, and clean games
• Run data and phone lines and glass and plastic fiber optics
• Upgrade and maintain ticket redemption machines
• Keep track of inventory and order parts as needed
• Consulted with customers to understand current needs and advise on strategies for improving long-term equipment performance
• Analyzed customers’ problems to diagnose faults and implement corrective measures
• Assisted with calculations, operations, maintenance, and inspection of equipment on-site
• Read maps, manufacturer documentation, and work orders to complete high-quality work
• Kept professional personal appearance and tidy vehicle to uphold company reputation
• Executed maintenance and repair activities to safeguard equipment functionality
• Developed preventive maintenance schedules and procedures
• Coordinated preventive maintenance schedules and updated timelines according to available resources

• Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted
• Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, enabling you to provide an excellent customer shopping experience
• Back up the sales team for phone and store pickup
• Keep track of inventory and order merchandise as needed

• Provided Hardware/Software support Ticketing System regarding ATMs Knowledge of Windows 8 and higher, Install and remove slot machines
• Convert, upgrade, and clean games
• Run data and phone lines, as well as check phone lines
• Install player tracking; verify jackpots

• Checked and troubleshot phone lines, motherboards, CPUs, power supplies
• Installed and removed slot machines
• Converted, upgraded, and cleaned games
• Ran data and phone lines and glass and plastic fiber optics
• Verified jackpots