Noe Hernandez
San Francisco,CA
Summary
Dynamic hospitality professional with extensive experience at Colibri Mexican Bistro, excelling in customer service and beverage preparation. Proven ability to enhance guest satisfaction through strong multitasking and teamwork. Skilled in responsible alcohol service and cash register operation, consistently maintaining a clean and organized environment to ensure seamless service delivery.
Overview
2024
2024
years of professional experience
Work History
Bartender
Colibri Mexican Bistro
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Colibri Mexican Bistro
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Bota Restaurante
01.2021 - 07.2023
Server Suport
Coquetasf
01.2021 - 06.2023
Food Ronner
Swuis Louis Restaurant
01.2017 - 06.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Food Runner
Chopinos Restaurant
03.2014 - 03.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Busser
Fransiscan Crab Restaurant
09.2010 - 03.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
City Collage San Francisco
Mission CampusSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Cash register operation
- Hospitality service expertise
- Professional appearance
- Food service
- Beverage preparation
- Classic cocktails
- Food running
- Changing beer kegs
Languages
Spanish
Elementary
English
Elementary
Timeline
Bartender
Bota Restaurante
01.2021 - 07.2023
Server Suport
Coquetasf
01.2021 - 06.2023
Food Ronner
Swuis Louis Restaurant
01.2017 - 06.2022
Food Runner
Chopinos Restaurant
03.2014 - 03.2020
Busser
Fransiscan Crab Restaurant
09.2010 - 03.2020
Bartender
Colibri Mexican Bistro
Server
Colibri Mexican Bistro
City Collage San Francisco
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