Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Noe Herrera

Los Angeles

Summary

General Manager with extensive experience in restaurant management, specializing in inventory management, customer service, and team leadership. Proven track record in financial analysis, conflict resolution, and event planning, consistently driving operational efficiency and customer satisfaction. Dedicated to fostering a team-oriented culture and achieving outstanding results.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Server/ Food Runner

Chili's Grill & Bar Restaurant
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

General Manager

El Pollo Loco
04.2020 - 07.2024
  • Directed daily operations, boosting profits with strategic cost-saving measures.
  • Enhanced customer satisfaction through effective staffing and service improvements.
  • Crafted strategic growth plans, aligning with industry trends for future success.
  • Fostered a high-performance team culture, enhancing staff engagement and retention. Implemented targeted training programs, elevating service quality and operational excellence.

General Manager

Sizzler
04.1999 - 01.2020
  • Led operations, optimized staffing, and enhanced customer satisfaction at Sizzler. Implemented cost-saving measures, resulting in substantial profit increase.
  • Revamped menu offerings and dining experience at Sizzler, driving customer loyalty and attracting new clientele.
  • Fostered a team-oriented culture at Sizzler, improving staff retention and productivity. Developed training programs for career advancement.

Education

High school diploma - undefined

North Hollywood high School
North Hollywood

Skills

  • Inventory Management (Experienced), Customer Service (Experienced), Team Leadership (Experienced), Financial Analysis (Skillful), Conflict Resolution (Experienced), Event Planning (Skillful)

Languages

Spanish

Certification

RSB, ServSafe.

Timeline

Server/ Food Runner

Chili's Grill & Bar Restaurant
03.2025 - Current

General Manager

El Pollo Loco
04.2020 - 07.2024

General Manager

Sizzler
04.1999 - 01.2020

High school diploma - undefined

North Hollywood high School

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Noe Herrera