Summary
Overview
Work History
Education
Skills
Languages
Timeline
Core Competencies
Generic

Noe J Avalos

Irvine,CA

Summary

Visionary operations and strategy executive with a proven track record of driving revenue growth, operational scalability, and organizational transformation across technology, SaaS, and service industries. Expert in building high-impact teams, leading cultural transformations, and implementing data-driven solutions that drive profitability and strengthen market position.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

16
16
years of professional experience

Work History

Founder & Principal Consultant

Avalos Executive Services
03.2024 - Current
  • Provide executive-level operational and strategic consulting focused on scaling businesses, transforming cultures, and maximizing financial outcomes.
  • BrandRep (Digital Marketing & Data Analytics): Spearheaded operational strategy that increased MRR from $6,800 to $58,000 in one year; standardized scalable workflows across onboarding, SEO, and web development; architected a cost-efficient tech stack using AirTable, Monday.com, Slack, and Chaser.
  • Water Techniques (Water Filtration Systems): Standardized processes and streamlined project management; increased service-based sales by 20% YoY through field service transformation and culture change; optimized inventory control and resource allocation, improving profitability and service reliability.

Director of Operations

BrandRep LLC
03.2023 - 03.2024
  • Improved service quality by 88% and reduced average response times by 18.5 minutes.
  • Enhanced customer retention and unlocked new revenue streams through comprehensive customer journey mapping.
  • Delivered cost reductions and revenue growth through operational optimization.
  • Led global hybrid teams, driving efficiency and performance.

Sr. Director of Operations

Genea Energy Partners, Inc.
10.2020 - 02.2023
  • Executed a 3-year strategic plan, achieving 96% CSAT and 75% NPS.
  • Revitalized Customer Success, driving a 22% increase in annual sales.
  • Implemented advanced support systems, accelerating resolution times and enhancing client satisfaction.

Director of Technology Center of Excellence

G4S Secure Integration, LLC
03.2016 - 09.2020
  • Directed a 40-member Tier 3 Engineering Support team managing tickets for SaaS product lines (visitor management, access control, destination dispatch).
  • Oversaw and grew the Cash360 business line, scaling operations to support major retail and commercial clients, significantly expanding revenue.
  • Expanded the technical call center supporting Cash360 from 2 to 48 employees, contributing to $336M in annual revenue.
  • Turned around the monitoring center, closing a $100K revenue gap and restoring profitability within 18 months by improving SLAs (+30%) and instilling a culture of service excellence.
  • Standardized global Alarm Receiving Centers (ARCs) across the multinational organization, harmonizing processes and elevating service consistency and compliance.

VP & Director of Internal Operations

Sentinel Offender Services, LLC
05.2009 - 03.2016
  • Directed cost reduction and program growth initiatives, driving margin improvements.
  • Led a team of 130+ across operations, warehouse, and national field service.
  • Launched automation initiatives that increased productivity by 35% and revenue by 40%.
  • Conducted critical audits, saving $400K annually.

Education

Executive MBA -

Chapman University
Orange, CA
05.2025

BS - Organizational Leadership

Chapman University
Orange, CA

Skills

  • Salesforce, Zendesk, MS Dynamics 365, HubSpot
  • Tableau, Power BI, Google Analytics
  • MS-SQL, MS Office Suite, G-Suite
  • AirTable, Mondaycom, Slack, Smartsheet, Visio
  • Team leadership
  • Strategic thinking
  • Marketing
  • Entrepreneurial and innovative
  • Organizational structuring
  • Strategic planning
  • Strategic vision
  • Operations management
  • Revenue generation
  • Process improvements

Languages

Spanish
Native or Bilingual

Timeline

Founder & Principal Consultant

Avalos Executive Services
03.2024 - Current

Director of Operations

BrandRep LLC
03.2023 - 03.2024

Sr. Director of Operations

Genea Energy Partners, Inc.
10.2020 - 02.2023

Director of Technology Center of Excellence

G4S Secure Integration, LLC
03.2016 - 09.2020

VP & Director of Internal Operations

Sentinel Offender Services, LLC
05.2009 - 03.2016

BS - Organizational Leadership

Chapman University

Executive MBA -

Chapman University

Core Competencies

  • Strategic Operational Leadership
  • Revenue & Profit Growth
  • Scalable Systems & Process Design
  • Cross-Functional Team Development
  • Culture Transformation & Change Leadership
  • Customer Experience & Retention Strategy
  • Financial & Data-Driven Decision Making
  • Technology & Automation Integration
  • Global & Multi-Site Team Management

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Noe J Avalos