Noe Joachin
Federal Way,WA
Summary
Dedicated shuttle driver with strong customer relations and passenger assistance skills. Committed to ensuring timely transportation and maintaining vehicle cleanliness for an exceptional guest experience.
Overview
27
27
years of professional experience
Work History
Shuttle Driver
Shuttle Park 2
Seattle, WA
08.2025 - Current
- Operated shuttle vehicles safely and efficiently for passenger transport.
- Assisted passengers with luggage and provided excellent customer service.
- Maintained cleanliness and organization of shuttle vehicles during shifts.
- Followed established routes and schedules to ensure timely arrivals.
- Communicated effectively with dispatch regarding delays or issues encountered.
- Monitored vehicle performance and reported maintenance needs promptly.
- Completed required safety checks before each shift to uphold operational standards.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Bell Person (Shuttle Driver)
Hilton Seattle Airport & Conference Center
SeaTac, WA
03.2019 - 07.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed luggage handling and storage efficiently for seamless guest arrivals and departures.
- Assisted guests with transportation arrangements, ensuring timely and reliable service.
- Coordinated with front desk staff to streamline check-in/check-out processes.
- Trained new team members on best practices for guest interactions and operational workflows.
- Developed strong relationships with guests, contributing to a welcoming atmosphere throughout the hotel experience.
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
- Ensured prompt response to guest inquiries by effectively utilizing communication devices and hotel software systems.
- Facilitated smooth room transitions by coordinating closely with housekeeping staff on guest arrivals and departures.
- Improved overall hotel safety by reporting potential hazards or security concerns to appropriate personnel promptly.
- Completed daily logs of tasks performed, maintaining accurate records for management review.
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Notified front desk manager of any guest issues in need of additional attention.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Escorted guests to and from rooms and assisted with baggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Stored luggage for guests, retrieving baggage and items when notified.
Bell Person (Shuttle Driver)
Crowne Plaza Seattle Airport
SeaTac, WA
04.2006 - 05.2017
- Implemented improvements to luggage tracking systems, enhancing accuracy and efficiency.
- Led efforts to maintain cleanliness and organization of lobby and bell area for optimal presentation.
- Exceeded expectations in fulfilling additional duties as assigned during peak periods or staffing shortages.
- Supported event set-up and tear-down, facilitating successful functions within the hotel premises.
- Delivered consistent high-quality service by adhering to company standards in all interactions with guests and colleagues alike.
- Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centers, and entertainment options.
- Maintained clean and organized lobby areas for a welcoming environment and positive first impression.
- Provided exceptional customer service for improved guest experience during check-in and check-out processes.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Opened doors and transported luggage for customers with care and efficiency.
- Trained and supervised new staff members on baggage handling procedures.
- Checked baggage handling equipment, performing minor repairs to restore to full functionality.
- Developed strong relationships with hotel staff to facilitate seamless collaboration on guest services.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Transported customers to and from airport
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
Food Server
Peninsula Golf And Country Club
San Mateo, CA
05.1999 - 03.2006
- Delivered exceptional customer service to enhance dining experience.
- Managed food and beverage orders efficiently to ensure timely service.
- Assisted in training new staff on club procedures and standards.
- Collaborated with kitchen team to accommodate special dietary requests.
- Maintained cleanliness and organization of dining areas for optimal guest satisfaction.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
- Recommended wine pairings and specialty dishes, enhancing dining experience.
- Improved customer satisfaction with quick and accurate order taking.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
Education
Business Administration
Technology University
San Salvador, El Salvador1995
Skills
- Punctuality
- Fuel efficiency
- Passenger assistance
- Preventive Maintenance
- GPS applications
- Customer relations skills
- Passenger transportation
- Vehicle inspection
- GPS navigation
- Guest relations
- Valid WA license
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Shuttle Driver
Shuttle Park 2
08.2025 - Current
Bell Person (Shuttle Driver)
Hilton Seattle Airport & Conference Center
03.2019 - 07.2025
Bell Person (Shuttle Driver)
Crowne Plaza Seattle Airport
04.2006 - 05.2017
Food Server
Peninsula Golf And Country Club
05.1999 - 03.2006
Business Administration
Technology University