Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Websites
Timeline
Generic

Noe Martinez

Pharr,TX

Summary

At Lineage, I spearheaded quality assurance and safety initiatives, enhancing compliance by 30% through rigorous audit coordination and process improvement strategies. My leadership not only motivated teams towards continuous improvement but also fostered a culture of safety and efficiency. Expert in OSHA enforcement and team building, I excel in driving operational excellence and ensuring workplace safety.

As QA Manager with experience in overseeing quality assurance teams and processes. Strong skills in implementing, monitoring, and improving quality control standards that lead to consistent product quality and customer satisfaction. Proven ability to manage project deadlines while maintaining high levels of team performance and productivity. Notable impact on previous work includes improved efficiency in QA processes, resulting in enhanced product reliability and reduced defect rates.

Overview

21
21
years of professional experience
1
1
Certification

Work History

QA Manager & Safety Coordinator

Lineage
McAllen , TX
06.2017 - 08.2024
  • Reviewed and updated quality assurance policies and procedures.
  • Monitored product standards by conducting inspections, testing products and analyzing results.
  • Developed test plans, protocols and strategies to ensure the highest level of product quality.
  • Provided technical guidance to QA team members on issues related to software development lifecycles.
  • Ability to respond to common inquiries or complaints from customers, and regulatory agencies.
  • Reviewed documents to ensure compliance with company policies and procedures.
  • Developed audit programs and internal control systems to identify areas of risk.
  • Conducted interviews with management personnel to assess the effectiveness of internal controls.
  • Performed analytical reviews on financial data to detect errors or discrepancies.
  • Conducted risk assessments to identify areas of potential non-compliance with internal policies and procedures.
  • Prepared reports that summarized audit findings and recommended corrective actions.
  • Monitored progress of corrective action plans implemented by management teams.
  • Maintained effective communication between auditing team members throughout the audit cycle.
  • Facilitated training sessions on audit techniques to other members of the team.
  • Collaborated with external auditors to ensure seamless transition during year-end audits.
  • Documented work performed as part of a continuous quality assurance program.
  • Ensured all audit engagements were conducted in accordance with professional standards.
  • Managed multiple concurrent projects while meeting tight deadlines.
  • Reviewed employee expense reports for accuracy and completeness prior to payment processing.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Designed internal control policies to improve audit scores.
  • Developed training materials, including manuals, guides and handouts.
  • Conducted assessments to determine skill gaps of existing personnel.
  • Maintained up-to-date records of employee training activities within the organization's database system.
  • Developed and implemented safety policies, procedures, and standards.
  • Conducted regular safety meetings for staff to ensure compliance with safety regulations.
  • Evaluated workplace environment and equipment to identify potential hazards.
  • Investigated incidents of injury or illness to determine root cause and corrective action plans.
  • Monitored employee performance to ensure safe working practices are followed.
  • Provided training on proper use of PPE and other safety protocols.
  • Inspected facilities regularly for compliance with OSHA standards.
  • Maintained records of inspection findings, hazard assessments, and corrective actions taken.
  • Created reports on health and safety metrics such as accident rates, lost time days.
  • Assisted in the development of emergency response plans in case of accidents or disasters.
  • Intervened in unsafe situations to prevent injuries or property damage.
  • Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
  • Advocated a culture of prevention through education programs aimed at reducing risks in the workplace.
  • Reviewed incident reports from workers' compensation claims to assess effectiveness of current safety measures.
  • Collaborated with management teams to develop strategies that promote safe work practices.
  • Analyzed data to identify trends that could lead to improved safety conditions.
  • Organized fire drills on a regular basis to verify preparedness for emergencies.
  • Performed risk assessments prior to any changes in operations or equipment modifications.
  • Consulted with external stakeholders regarding their roles in ensuring a safe work environment.
  • Investigated accidents to identify causes and prevent future incidences.
  • Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues, or concerns and promote continuity of training initiatives.
  • Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.

General Manager

Lineage
El Paso, TX
07.2015 - 05.2017
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Analyzed market trends to inform business decisions and strategies.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Structured HR consulting services to support clients during organizational developments and changes.

Operation Manager

Lineage
McAllen , TX
05.2011 - 07.2015
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Measured and reviewed performance via KPIs and metrics.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Inventory Auditor

Lineage
McAllen , TX
04.2009 - 03.2012
  • Maintained accurate and up-to-date inventory records.
  • Monitored stock levels to ensure availability of products.
  • Developed and implemented effective inventory control systems.
  • Conducted periodic inventories and physical counts of product supplies.
  • Investigated discrepancies between physical count and computer records.
  • Ensured proper storage conditions for all items in the warehouse.
  • Created reports on inventory activity, shortages, overages..
  • Organized regular cycle counts to identify any potential issues early on.
  • Utilized barcode scanners to quickly update inventories in the system.
  • Collaborated with other departments to coordinate replenishment activities as required.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
  • Performed root cause analysis of variances between actual vs expected results.
  • Provided support during internal audits related to material management processes.
  • Participated in physical inventory counts to keep information accurate and current.
  • Inspected incoming materials for damage.

Customer Service Representative

Lineage
McAllen , TX
07.2006 - 06.2009
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Loader and Unloader

Lineage
McAllen , TX
01.2004 - 06.2006
  • Loaded and unloaded freight from trucks using forklift equipment.
  • Verified accuracy of shipping documents against product received.
  • Assisted in organizing warehouse stock to ensure efficient storage, retrieval, and replenishment of products.
  • Maintained a safe work environment by adhering to all safety regulations and policies.
  • Operated pallet jacks to move skids throughout the warehouse facility.
  • Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
  • Ensured proper placement of materials on shelves and maintained inventory records as needed.
  • Worked collaboratively with other team members to complete projects in a timely manner.
  • Wrapped and packaged finished products according to customer specifications.
  • Labeled containers accurately with correct item codes, weight, destination address.
  • Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
  • Communicated effectively with managers regarding loading schedules and delivery timelines.
  • Disposed of waste material properly following company guidelines and environmental regulations.
  • Cleaned up spills quickly using appropriate safety protocols such as wearing protective gear when necessary.
  • Utilized computer programs to track orders and update inventory levels accordingly.
  • Attended regular meetings with management team members to discuss productivity goals.
  • Unloaded products from incoming transports.
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Used scanners to track parcel information, condition or receipt.

Education

High School Diploma -

Vicente Lombardo
Reynosa Tam
06-1998

Some College (No Degree) - Automotive Electric Engineering

Tecnologico Tamaulipas
Reynosa Tam

Skills

  • Budgeting and cost control
  • Quality assurance expertise
  • Process improvement strategies
  • Continuous improvement implementation
  • Training and mentoring
  • Team building and motivation
  • QA documentation
  • Documentation and reporting
  • Audit coordination
  • Pre-implementation audits
  • Data analysis
  • Controls recommendation
  • Luminometer tool use
  • Software testing
  • Performance reporting
  • Health and safety compliance
  • Cultural awareness
  • Safety hazards analysis
  • First aid administration
  • Incident investigation
  • Fall protection
  • Environmental audits
  • OSHA rule enforcement
  • Safety inspection

Affiliations

  • Each person comes to this world packed with unlimited capacity. We can accomplish wonders. There is nothing in life more exhilarating than to achieve something important and achieve it with excellence”

Languages

Spanish
Professional
English
Professional

Accomplishments

  • World Food Logistics Organization (WFLO)

Certification

  • HACCP
  • PCQI
  • SQF Internal Auditing
  • SQF System Implementation
  • LOCKTON OSHA & General Safety Training
  • American Association CPR & AED Training

Timeline

QA Manager & Safety Coordinator

Lineage
06.2017 - 08.2024

General Manager

Lineage
07.2015 - 05.2017

Operation Manager

Lineage
05.2011 - 07.2015

Inventory Auditor

Lineage
04.2009 - 03.2012

Customer Service Representative

Lineage
07.2006 - 06.2009

Loader and Unloader

Lineage
01.2004 - 06.2006

High School Diploma -

Vicente Lombardo

Some College (No Degree) - Automotive Electric Engineering

Tecnologico Tamaulipas

Similar Profiles

CREATE PROFILE
Noe Martinez