Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noe Mosqueda

Longmont,CO

Summary

Responsible call center Agent proficient in taking 100+ inbound and outbound calls with proper phone etiquette and listening multitasking while assisting the customer on the line. Passionate and motivated, with a drive for excellence. 4+ years in customer service and 9 months in Bilingual translation Verbally and Writing.

Overview

10
10
years of professional experience

Work History

Painter

YirehLLC
11.2022 - Current
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Consistently met safety regulations while working on-site at both residential and commercial properties.
  • Worked holidays and weekends depending on shifting needs of project.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
  • Reduced waste materials by accurately estimating paint quantities needed for each job.
  • Calculated amount of paint and other materials needed for each job accurately.
  • Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.

Painter's Helper

Airlesspro
11.2020 - 11.2022
  • Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
  • Cleaned brushes, rollers and Brushes equipment prior to use.
  • Followed painter's directions for product application and site cleanup.
  • Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.

Enrollment Specialist

Colorado Sleep Institue
03.2020 - 10.2020
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.

Call Center Temp

ResoureMFG
10.2019 - 02.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Interpreter

United Language Solutions
02.2019 - 09.2019
  • Follow ethical codes that protect the confidentiality of information
  • Translate messages simultaneously or consecutively into specified languages, orally or by using hand signs, maintaining message content, context, and style as much as possible
  • Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary
  • Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material
  • Proofread, edit, and revise translated materials
  • Read written materials, such as legal documents, scientific works, or news reports, and rewrite material into specified languages
  • Check translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions
  • Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors
  • Adapt software and accompanying technical documents to another language and culture.

Contact Center Agent

Salud Family Health Centers
07.2014 - 08.2018
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Transmit information or documents to customers, using computer, or mail
  • Hear and resolve complaints from customers or the public
  • Schedule appointments and maintain and update appointment calendars
  • File and maintain records
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
  • Keep a current record of staff members' whereabouts and availability
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Enroll individuals to participate in programs and notify them of their acceptance.

Education

High School Diploma -

Longmont High School
05.2014

Skills

  • Judgment and Decision Making
  • Administration and Management
  • Speaking Coordination
  • Monitoring Active Learning
  • English Language Instructing
  • Public Safety and Security
  • Medicine and Dentistry
  • Education and Training
  • Computers and Electronics
  • Transportation
  • Attention to Detail
  • Team Player

Languages

Spanish
Native or Bilingual

Timeline

Painter

YirehLLC
11.2022 - Current

Painter's Helper

Airlesspro
11.2020 - 11.2022

Enrollment Specialist

Colorado Sleep Institue
03.2020 - 10.2020

Call Center Temp

ResoureMFG
10.2019 - 02.2020

Interpreter

United Language Solutions
02.2019 - 09.2019

Contact Center Agent

Salud Family Health Centers
07.2014 - 08.2018

High School Diploma -

Longmont High School
Noe Mosqueda