Responsible call center Agent proficient in taking 100+ inbound and outbound calls with proper phone etiquette and listening multitasking while assisting the customer on the line. Passionate and motivated, with a drive for excellence. 4+ years in customer service and 9 months in Bilingual translation Verbally and Writing.
Overview
10
10
years of professional experience
Work History
Painter
YirehLLC
11.2022 - Current
Painted surfaces using brushes, spray guns, and paint rollers.
Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Painted indoor areas such as hallways, bathrooms, and lobbies.
Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
Operated power sprayers and hand tools to prepare and paint large areas.
Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Consistently met safety regulations while working on-site at both residential and commercial properties.
Worked holidays and weekends depending on shifting needs of project.
Protected surfaces from damage and spills by using drop cloths prior to and during painting.
Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
Reduced waste materials by accurately estimating paint quantities needed for each job.
Calculated amount of paint and other materials needed for each job accurately.
Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
Painter's Helper
Airlesspro
11.2020 - 11.2022
Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
Cleaned brushes, rollers and Brushes equipment prior to use.
Followed painter's directions for product application and site cleanup.
Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
Enrollment Specialist
Colorado Sleep Institue
03.2020 - 10.2020
Updated, entered, and reviewed customer data.
Communicated effectively via telephone, email, and in person with prospective customers.
Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Call Center Temp
ResoureMFG
10.2019 - 02.2020
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Responded to customer calls and emails to answer questions about products and services.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Interpreter
United Language Solutions
02.2019 - 09.2019
Follow ethical codes that protect the confidentiality of information
Translate messages simultaneously or consecutively into specified languages, orally or by using hand signs, maintaining message content, context, and style as much as possible
Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary
Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material
Proofread, edit, and revise translated materials
Read written materials, such as legal documents, scientific works, or news reports, and rewrite material into specified languages
Check translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions
Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors
Adapt software and accompanying technical documents to another language and culture.
Contact Center Agent
Salud Family Health Centers
07.2014 - 08.2018
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Transmit information or documents to customers, using computer, or mail
Hear and resolve complaints from customers or the public
Schedule appointments and maintain and update appointment calendars
File and maintain records
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
Keep a current record of staff members' whereabouts and availability
Collect, sort, distribute, or prepare mail, messages, or courier deliveries
Enroll individuals to participate in programs and notify them of their acceptance.
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