Noe Perez
Pasadena,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Davita, Inc & American Renal Associates
08.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Clinical Operations Technician
Prime Therapeutics LLC
01.2024 - 06.2024
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Researched payer requirements for prior authorization requests from providers.
- Reviewed third party payer requirements for prior authorization requests for non-formulary medications.
- Maintained current knowledge of changes within the healthcare industry related to the prior authorization process.
- Coordinated with healthcare providers to gather necessary patient information for prior authorization requests.
Pharmacy Technician Intern
Walgreens
05.2022 - 11.2023
- Learned new skills by helping pharmacists process orders
- Increased customer satisfaction with informative responses to questions about pharmacy policies and available merchandise
- Supported vaccination program by pre-screening patients for desired immunizations
- Achieved desired outcomes for customers, diligently troubleshooting prescription and billing issues
- Achieved the desired number of doses by repackaging the correct amount of medicine into new containers.
Pharmacy Call Center Representative
Continuum Global Solution
11.2021 - 05.2022
- Processed customer exchanges, refunds, and bill adjustments to correct product or service problems
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software
- Created and entered enrollment applications for new consumers in company database
- Gave accurate and appropriate information to answer questions, trouble-reshoot issues, and resolve complaints
- We stayed on schedule with tasks and repairs to complete quality work.
Income Tax Preparer
Noe Multiservicios
01.2020 - 09.2021
- Maintained consistent and updated knowledge of current federal and state regulations
- Supported individual and business tax clients and prepared simple to complex tax returns
- Saved clients with issue resolution through proactive communication with IRS personnel
- Prepared and filed payroll tax returns and sales tax returns.
Education
High School -
Pasadena High School
Pasadena, Texas01.2021
Skills
- Effective communication
- Simultaneous task management
- Inbound call management
- Payment handling
- Data inputting
- Tech-savvy
- Effective task management
- Team development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Technician
Davita, Inc & American Renal Associates
08.2024 - Current
Clinical Operations Technician
Prime Therapeutics LLC
01.2024 - 06.2024
Pharmacy Technician Intern
Walgreens
05.2022 - 11.2023
Pharmacy Call Center Representative
Continuum Global Solution
11.2021 - 05.2022
Income Tax Preparer
Noe Multiservicios
01.2020 - 09.2021
High School -
Pasadena High School
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