Summary
Overview
Work History
Skills
Languages
References
Timeline
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Noe Romero

Mesa,AZ

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

5
5
years of professional experience

Work History

Server | Expo

Brigantine Inc.
San Diego, CA
01.2024 - 11.2024
  • Delivered exceptional dining experiences by providing attentive, prompt service, and ensuring customer satisfaction through a sense of urgency and professionalism.
  • Maintained a proactive approach by assisting other sections when possible, contributing to team efficiency and smooth operations.
  • I accurately learned and memorized the menu, providing detailed recommendations and descriptions to guests, including upselling specials, and enhancing their dining experience.
  • Anticipated guests' needs, and ensured beverages were consistently refilled, and tables were attentively managed.
  • Coordinated effectively between front-of-house and back-of-house teams to streamline communication and ensure an efficient workflow during busy hours.
  • Managed multiple tables simultaneously in a high-pressure, fast-paced environment, multitasking to maintain quality service and meet guest expectations.
  • Prepared for and sustained peak service hours by ensuring all supplies were stocked, and completing opening and side work tasks.
  • Assisted in leading the team to maintain an organized flow during high-traffic periods, optimizing table assignments, and minimizing delays.
  • Trained and mentored new team members, ensuring they adhered to service standards, and contributed to team success.
  • Resolved customer concerns promptly and professionally, ensuring a positive dining experience, and maintaining restaurant expectations.
  • Operated and managed KVS and Toast systems to process orders and payments accurately and efficiently.

Food Runner | Busser

Brigantine Inc.
San Diego, CA
04.2022 - 12.2023
  • Delivered food orders promptly and with a sense of urgency, ensuring high quality, and guest satisfaction.
  • Ensured tables were stocked with appropriate condiments and accompaniments prior to food service.
  • Responded efficiently to guest requests for condiments, utensils, and other dining needs.
  • Proactively refilled beverages throughout the meal to maintain guest satisfaction.
  • Cleared used dishes and unnecessary items from tables promptly, maintaining a clean and organized dining area.
  • Maintained cleanliness and organization of the expo station, adhering to food safety and sanitation guidelines. Maintained a clean and organized dining area, adhering to health and safety regulations.

Cashier/line cook

Checkers and Rally's Resturants Inc.
01.2020 - 10.2021
  • Provided exceptional customer service by addressing inquiries and processing transactions accurately.
  • Managed cash, credit, and digital payments efficiently while adhering to company policies.
  • Maintained a clean and organized workstation, ensuring compliance with health and safety regulations.
  • Prepared and cooked menu items to meet quality and presentation standards, under tight deadlines.

Skills

  • Fast learner
  • Problem Solver
  • Team collaboration
  • Leadership
  • Initiator
  • Multi-tasker
  • Great listener
  • Maintain an excellent attitude
  • Trustworthy
  • Positive guest interactions
  • Calm demeanor

Languages

  • English
  • Spanish

References

  • Nestor Cervantes, Assistant General Manager (619) 316-8384 | NCervantes@brigantine.com
  • Melissa Morales, Scheduling Manager (619) 410-1102 | MMorales@brigantine.com
  • Joshua Peck, Shift Team Lead(734) 476-0325 | Joshuapeck@yahoo.com

Timeline

Server | Expo

Brigantine Inc.
01.2024 - 11.2024

Food Runner | Busser

Brigantine Inc.
04.2022 - 12.2023

Cashier/line cook

Checkers and Rally's Resturants Inc.
01.2020 - 10.2021

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Noe Romero