Summary
Overview
Work History
Skills
Timeline
Generic

Noe Turcious

Silver Spring,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Rosa Mexicano
01.2023 - 01.2024
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored security to protect employees, customers and property.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Floor Manager

Rosa Mexicano
01.2021 - 01.2022
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
  • Developed detailed plans based on broad guidance and direction.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Banquet Captain

Rosa Mexicano
01.2020 - 01.2021
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Busser

Rosa Mexicano
01.2008 - 01.2011
  • Provided attentive service and proactively assessed guest needs.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Arranged tables and chairs for special occasions and events.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Skills

  • Sales Strategies
  • Schedule oversight
  • Orientation and training
  • Business Development
  • Customer Relations
  • Documentation And Reporting
  • Performance reviewing
  • Performance Evaluations

Timeline

Assistant Manager

Rosa Mexicano
01.2023 - 01.2024

Floor Manager

Rosa Mexicano
01.2021 - 01.2022

Banquet Captain

Rosa Mexicano
01.2020 - 01.2021

Busser

Rosa Mexicano
01.2008 - 01.2011

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Noe Turcious