Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Programs Coordinator
Ymca San Diego
San Diego
01.2024 - Current
Conduct daily site visits to assigned program sites to perform coaching, modeling of best practices and processes, and to conduct formal quality improvement activities
Ensure all assigned expanded learning program sites have at least 85%-100% average daily attendance (ADA) including collaborating with school personnel to recruit students, managing student attendance and waiting lists effectively, and by incorporating student feedback into program design
Communicate with families, school personnel, and program partners frequently to ensure assigned sites develop and maintain positive relationships with families, school, and district partners.
Assist sites in developing and implementing daily program activities that are academically aligned, age appropriate, and offer students the opportunity to problem solve, collaborate, and showcase skill building and mastery
Ensure sites have standardized safety procedures in place to ensure participants are safe and accounted for at all times throughout program
Implement positive behavior guidance procedures and consistent accident and incident reporting at all expanded learning programs
Ensure school sites implement and maintain the program requirements of ASES/21st CCLC grants, school districts, and the YMCA of San Diego County
Serve as site-based substitute of the expanded learning program in the absence of a Site Supervisor
Site Supervisor
YMCA San Diego County
San Diego, CA
05.2018 - 01.2024
Responsible for overall on-site management, staff and student supervision, site compliance, program planning and implementing high quality program activities in accordance with the goals and policies of the ASES/21st CCLC grant, school district, collaborative partners, and the YMCA of San Diego County
Supervise program staff and participants, ensuring their guidance and safety at all times
Actively collaborate with families, school personnel, and district partners to align high quality academic activities, coordinate student services, and ensure positive relationships with all program stakeholders
Effectively manage all administrative duties for site including site budget, monthly paperwork, attendance management, program planning, staff development, and other contractual and compliance duties
Manage daily program operations including daily set up, program management, and daily closure of expanded learning program
Assistant Site Supervisor
YMCA of San Diego County
San Diego
03.2017 - 02.2018
Assist in the planning, management, and implementation of program activities in accordance with the goals and policies of the ASES/21stCCLC grant, school district, collaborative partners and the YMCA of San Diego County
Supervise program participants, ensuring their guidance and safety at all times
Serve as lead staff of the expanded learning program in the absence of the Site Supervisor
Actively recruit students and market expanded learning activities to ensure program capacity
Collaborate with school and district personnel to align high quality academic activities and to develop and maintain positive relationships