Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL WORK EXPERIENCE
Generic

Noe A Martinez

Conway,PA

Summary

Positive, collaborative, and solutions-oriented professional with over 3 years of experience in customer service, operations management, and team supervision. Strong skills in team dynamics, project coordination, and workflow optimization. Proven ability in conflict resolution, customer relationship management, and providing specialized support to wholesale clients.

Experienced in managing high-value inventory, optimizing logistics, and using business software to improve service and accuracy. Highly adaptable, empathetic, and patient in fast-paced environments, committed to delivering respectful, solution-focused, and human-centered customer experiences.

Overview

3
3
years of professional experience

Work History

Supervisor

Cinepolis-15 Screen Movie Theater
10.2022 - 05.2023
  • Delivered customer-focused service, ensuring high levels of satisfaction by providing timely, empathetic, and solution-oriented support.
  • Resolved customer concerns and operational issues efficiently, contributing to improved retention and first-call resolution rates.
  • Responded to inquiries with professionalism and clarity, leveraging knowledge of internal procedures and systems to provide accurate information.
  • Applied strong leadership and problem-solving skills to oversee daily operations, mentor a team of 30 employees, and maintain workflow efficiency.
  • Oversaw inventory management exceeding $10,000 in value, identifying cost-saving opportunities and implementing loss prevention strategies.
  • Ensured compliance with procedures and facilitated smooth departmental operations through proactive planning and collaboration.
  • Promoted a human-centered service approach, supporting team members in delivering compassionate and effective customer interactions.

Ecommerce Manager (Freelance)

BIKERSHOP
11.2021 - 04.2022
  • Delivered post-sale customer support, responding to inquiries and resolving issues across web and third-party platforms to uphold a strong online reputation and customer satisfaction.
  • Managed and moderated customer reviews, promoting positive feedback and addressing negative experiences with professionalism and timeliness.
  • Oversaw product catalog management, ensuring accurate listings of motorcycle accessories with detailed descriptions, high-quality images, and technical specifications to enhance user experience.



Manager, Business Administrator

YAYAVI S.A. DE C.V.
01.2020 - 07.2021
  • Delivered specialized support to wholesale clients, offering personalized attention and customized solutions to meet their unique business needs.
  • Maintained strong relationships with key business to business customers, ensuring high satisfaction through proactive communication and tailored service experiences.
  • Addressed customer complaints and dissatisfaction through a solution-oriented approach, restoring trust and reinforcing brand loyalty.
  • Conducted regular quality evaluations of customer service practices, identifying areas for improvement and implementing corrective actions to enhance performance.
  • Played a key role in aligning warehouse activities with sales and customer service goals, supporting a seamless end-to-end fulfillment process.
  • Accomplished multiple tasks within established timeframes.
  • Streamlined administrative operations and maintained an efficient workflow for a business generating $1.6M in annual revenue, ensuring alignment with organizational goals.
  • Directed warehouse operations for 30+ product lines, overseeing inventory control, logistics coordination, and process optimization to ensure on-time, accurate fulfillment.
  • Managed four integrated Microsip software modules, leveraging system capabilities to improve sales operations, inventory visibility, and administrative reporting.
  • Executed effective inventory rotation strategies, reducing waste and maximizing profit margins through precise stock management.


Education

BBA - Business Administration

Universidad Autónoma De Chiapas
12.2019

Skills

  • Bilingual English & Spanish
  • Goal oriented
  • Staff management
  • Customer service
  • Empathy & Emotional intelligence
  • Ability to apply patience
  • Computer Microsoft skills
  • Basic medical terminology
  • Excellent communication
  • Multitasking
  • Remote costumer service experience

Timeline

Supervisor

Cinepolis-15 Screen Movie Theater
10.2022 - 05.2023

Ecommerce Manager (Freelance)

BIKERSHOP
11.2021 - 04.2022

Manager, Business Administrator

YAYAVI S.A. DE C.V.
01.2020 - 07.2021

BBA - Business Administration

Universidad Autónoma De Chiapas

ADDITIONAL WORK EXPERIENCE

Warehouse Custodian   (Nov 2023-Present)

Pro Cleaning Services, LLC, Pittsburgh, PA

  • Cleaning and maintenance, including sweeping, mopping, and vacuuming floors in all areas of the warehouse facility. Cleans and sanitizes restrooms, including toilets, sinks, and floors. Empties trash and recycling bins and replaces liners.
  • Reports any maintenance or safety issues to supervisors.
  • Ensures cleaning supplies and equipment are stocked and in good condition while maintaining a clean and organized storage area.


Maintenance and Kitchen Staff  (Jun 2021- Sept 2021, Jun 2023- Sept 2023)

Golden Goal Sports Park, Ft. Ann, NY

  • Maintained the campgrounds by managing landscaping tasks, including mowing, trimming, and weed control, as well as the cleanliness of outdoor areas.
  • Oversaw the maintenance and repair of camp equipment and tools, while ensuring they were in good working condition and properly stored.
  • Assisted in preparing and cooking meals according to menu plans, including breakfast, lunch, and dinner.
  • Adhered to food safety and sanitation protocols, including proper food storage, handling, and cooking temperatures. Maintained a clean and organized kitchen environment to prevent contamination and ensure safety.


Kitchen Staff (May 2022- Aug 2022)

Cheley Colorado Camps, Estes Park, CO

  • Performed regular cleaning tasks, including washing dishes, cleaning kitchen surfaces, and sanitizing equipment. Ensured that the kitchen and dining areas were kept tidy and hygienic.
  • Operated dishwashing machines and manually washed dishes, utensils, pots, and pans. Ensured all items were thoroughly cleaned and sanitized.
  • Ensured that clean dishes, utensils, and kitchenware were promptly returned to their proper storage locations. Monitored and restocked dishwashing supplies, such as detergents and sanitizers.

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