Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
Work History
Receptionist/Administrative Assistant
Slate Group
01.2023 - Current
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Volunteered to help with special projects of varying degrees of complexity.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Followed up overdue payments and payment plans from clients to establish good cash flow.
Monitored accounts to verify compliance with payment terms and schedules.
Submitted cash and check deposits and generated cash receipts to record money received.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Developed and maintained positive relationships with clients to maximize collections.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Handled day-to-day accounting processes to drive financial accuracy.
Input financial data and produced reports.
Data Entry Specialist
Enhance Mortgage
Completed data entry tasks with accuracy and efficiency.
Compiled data and reviewed information for accuracy prior to input.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Identified data entry errors and reported to necessary departments.
Corrected data entry errors to prevent duplication or data degradation.
Sent completed entries for evaluation and final approval.
Inside Sales
Kelly Moore Paints
Answered customers' questions regarding products, prices, and availability.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Set up new accounts, established customer credit and set up payment methods.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Contributed to team objectives in fast-paced environment.
Phlebotomists
University Medical Center
Collect and store blood samples from patients and distribute samples to designated departments
Used personal protective equipment correctly to protect coworkers and patients.
Assisted in training and onboarding new phlebotomists.
Verified proper storage and transportation of specimens to laboratories.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Sales Associate
Lowe's Home Improvement
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Prepared merchandise for sales floor by pricing or tagging.
Provide excellent customer service by greeting customers, responding to customer inquiries, and assisting them in locating, selecting, demonstrating, preparing, and loading merchandise
Assist other departments with other functions such as Cashier, Receiver/Stocker, and paint assistant.
Education
No Degree - General Studies
South Plains College
Levelland, TX
2025
High School Diploma -
Lubbock High School
12.2012
Skills
Strong organizational skills
Familiar with medical software and equipment
Familiar with Microsoft software, POS, and excel
Strong communication with great positive attitude
Creative Solutions
Venipuncture and Capillary Puncture
Time Management
Customer Relations
Accounting
Accounting Techniques
Data Review and Verification
Bank Deposits
Telephone Skills
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Administrative Assistant
Slate Group
01.2023 - Current
Data Entry Specialist
Enhance Mortgage
Inside Sales
Kelly Moore Paints
Phlebotomists
University Medical Center
Sales Associate
Lowe's Home Improvement
No Degree - General Studies
South Plains College
High School Diploma -
Lubbock High School
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