Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Noel Abrenica

Corona,California

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Sales and Marketing Representative

PCI Education
San Antonio, TX
09.2009 - 11.2024
  • Developed and implemented marketing strategies to drive sales growth.
  • Created and maintained relationships with customers, vendors, and other stakeholders.
  • Conducted market research to identify customer needs and preferences.
  • Analyzed competitive products in the marketplace.
  • Generated leads through cold-calling, networking events, and digital campaigns.
  • Identified new business opportunities by analyzing industry trends.
  • Organized trade shows and conferences to promote products or services.
  • Attended regular training sessions to stay up-to-date on company policies and procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.

Customer Service Representative

Costco
Corona
10.2020 - 04.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Education

Bachelor of Arts - Liberal Studies

Cal State University of Fullerton
Fullerton, CA
05-2005

Skills

  • CRM Management
  • Target Market Identification
  • Negotiation Techniques
  • Influencer outreach
  • Marketing Analytics
  • Competitor Analysis
  • Relationship Building
  • Teamwork and Collaboration
  • Time management abilities
  • Sales Techniques
  • Problem-solving abilities
  • Active Listening
  • Excellent Communication
  • Organizational Skills
  • Adaptability and Flexibility
  • Reliability
  • Professionalism
  • Attention to Detail
  • Self Motivation

Accomplishments

  • Generated new sales accounts for a struggling product line.
  • Collaborated with presidents of two companies to successfully sell extended online subscriptions, in lengths not generally available for purchase.
  • Worked closely with Executive Vice President of Sales and Marketing to determine priorities and strategic sales plans.

Affiliations

  • Out-going and enjoy meeting people.
  • An outdoor person.

Languages

Tagalog
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

Costco
10.2020 - 04.2022

Sales and Marketing Representative

PCI Education
09.2009 - 11.2024

Bachelor of Arts - Liberal Studies

Cal State University of Fullerton
Noel Abrenica