Noel Basnight
Raleigh,NC
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Seeking an opportunity to apply expert experience and analytical skills in a Healthcare setting. Hard-working professional with 15+ years of experience. Highly organized and an effective communicator with patients, families and practitioners alike.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate
Centene
10.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Confidently assisted customer call volume of 30+ every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Completed opening and closing functions to meet operational needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Qualification Associate
SelectQuote
05.2023 - 09.2023
- Successfully create a positive first impression with a positive tone and energy daily for consumers.
- Professionally answer 200+ inbound calls from sales prospects and third party partners.
- Analyzed customer data to identify trends and anticipate customer needs.
- Meet & exceed specified monthly goals for transfer rates & other key performance.
- Intense focus on script adherence, customer screening, and handle & overcome consumer objections and stalls to get them the help they need in their shopping experience.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Patient Account Representative
Manpower
08.2021 - 12.2022
- Accurately process patient prescriptions for Accredo Health Group.
- Effectively reconciled statements with patient records.
- Successfully used a high level of independent judgment in order to establish and maintain effective relationships with clients, patients, families, and external payers.
- Proficiently facilitate cross-functional resolution of drug coverage issues & proactively address, researches & resolves issues impacting revenue optimization.
- Competently handle escalations while using discretion & independent judgement in handling pt or more complex client complaints, escalating as appropriate.
- Prepared reports detailing billing actions, flags, and other key information.
- Successfully utilized computer programs to create invoices, letters, and other documents.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Contract job/ eligible for rehire
Customer Service Representative
Amazon.com
04.2020 - 01.2021
- Effectively handled 30+ customer inquiries in a timely and accurate fashion.
- Superbly attained customer satisfaction rating of 100%, exceeding my team target..
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- 9-months contract job/ eligible for rehire
Client Services Manager
BAYADA Home Health Care
07.2019 - 02.2020
- Proficiently functioned closely with skilled RNs & LPNs while providing support.
- Actively recruited new families and nursing staff to grow the business.
- Reliably completed weekly payroll and scheduling for the nursing staff.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Presented emotional support and effectively advocated for the clients.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained client files, records of client interactions, client notes, and other information.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Clinic Manager
FastMed Urgent Care
07.2011 - 11.2019
- Recognized, advocated, and executed practice needs: staffing, services, equipment, and facilities.
- Provided marketing recommendations for increased business by participating in community outreach programs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Ensured staff was trained and functioned in compliance with all governing agencies and provisions set by JACHO accreditation.
- Effectively worked closely with VP of Operations to analyze & develop business strategies and budgets.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Hired, trained and supervised employees to maintain team of high performers.
Education
Bachelor of Science - Business Administration- Healthcare Management
Liberty University
Lynchburg, VA04.2019
Skills
- Microsoft Office Expert
- Payroll
- Conflict Management
- Data Entry
- Scheduling
- Insurance Verification
- Trend forecasting
- Process enhancement
- KPI analysis
- Analytical problem solving
- Workflow Analysis
- Evidence-based decision making
- Deadline adherence
- Database management
Timeline
Customer Service Advocate
Centene
10.2023 - Current
Sales Qualification Associate
SelectQuote
05.2023 - 09.2023
Patient Account Representative
Manpower
08.2021 - 12.2022
Customer Service Representative
Amazon.com
04.2020 - 01.2021
Client Services Manager
BAYADA Home Health Care
07.2019 - 02.2020
Clinic Manager
FastMed Urgent Care
07.2011 - 11.2019
Bachelor of Science - Business Administration- Healthcare Management
Liberty University
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