Noel Becnel

Senior Manager Sales Operations from 2/12- 7/20, Promoted to Director in 2020.

• Identified and executed on key company initiatives to improve contracting profitability and user experience.
• Established Contracting Center of Excellence to streamline internal processes, improve quality and turnaround time, act as a trusted partner, and provide strategic recommendations to sales, marketing, sales enablement, legal, compliance, and senior leadership, accelerating critical deal closures.
• Transformed the IDN contracting process by reducing end-to-end turnaround time from 22 days to 10 days (54.5% improvement) through workflow redesign, streamlined approvals, and improved cross-functional coordination.
• Created and launched the IDN Deal Navigator Weekly Sessions, providing Sales with real-time strategic deal support, enabling creative solutions to complex customer requests, and reducing escalations by 30%.
• Introduced the Analyst Ride-Along Program, giving analysts direct field exposure to sales challenges and customer needs, resulting in stronger deal recommendations, enhanced sales collaboration, and a 25% reduction in contract rework.
• As a key driver and cross-functional collaborator, developed a scalable new-hire training program for Sales that directly improved contract accuracy and contributed to the 54.5% improvement in end-to-end TAT. Identified the need for ongoing refresher courses and delivered targeted training that improved team capability in contracting processes, term interpretation, and Salesforce pipeline management by 30%, while reducing recurring errors and escalations.
• High-Performing Teams: Developed and led teams by providing mentorship, one on one guidance, and created a career progression path for professional growth opportunities, fostering engagement, improving retention rates and improvement to employee engagement scores year over year.
• Collaboration & Goal Alignment: Enhanced team collaboration through regular communication, goal setting, and performance evaluations, creating a positive work environment and boosting team morale.
• Operational & Risk Management: Strengthened internal controls by reviewing and optimizing policies and procedures to ensure compliance and efficiency for increased capacity and improved profitability; proactively identified potential risks and implemented mitigation strategies to protect projects and operations.
• Cross-Functional Leadership: Facilitated cross-functional collaboration sessions, Kaizen, workshops, created and launched standing forum space to improve decision-making, align stakeholders, and drive organizational outcomes.
• Successfully negotiated multi-discipline IDN contracts with strategic accounts, improving margins, reducing operational complexity, and supporting significant cost savings. Recognized by senior leadership as the “Unicorn” for consistently resolving high-risk or “impossible” deal scenarios with innovative, compliant solutions.
• Data-Driven Strategy: Leveraged data analytics for decision-making in critical areas such as sales forecasting, sales stage probability and realistic contract development status and personnel management, team engagement, delivering strategic insights and improving operational accuracy.
• Talent Acquisition & Development: Led end-to-end hiring, onboarding, and development of new team members, accelerating new-hire readiness by 50% and ensuring rapid skill alignment through structured training programs and competency-based learning paths.
• Process Optimization: Created actionable solutions to close gaps in sales and contracting workflows, enhancing productivity, operational rigor, and deal velocity.
• Reports directly to the Client Services President from hire to present, serving as a trusted strategic advisor and operational leader across sales operations, contracting, process optimization, and organizational transformation initiatives.

• Managed a cross-functional global team of 45+ professionals across Sales Operations, Telesales, Tradeshows, Customer Service, Contract Development, and GPO/IDN Management functions, achieving consistent year-over-year revenue growth of 15% through operational efficiency and alignment.
• Oversaw global forecasting and pipeline accuracy for a $250M+ revenue portfolio, driving forecast accuracy improvement from 78% to 92% and ensuring full visibility of sales performance metrics across all business units.
• Established the first EMEA Sales Operations hub, providing centralized support for multi-country teams and reducing administrative workload by 30%.
• Designed onboarding and training programs that reduced ramp-up time for new hires from 7 months to 4 months.
• Directly negotiated with critical accounts, resolving complex challenges to drive customer satisfaction and business continuity.
• Served as a trusted advisor to the President, delivering strategic insights, performance dashboards, and executive recommendations that guided organizational restructuring, global growth initiatives, and commercial alignment across business units.

• Led a Contracts Team responsible for preparing all U.S. agreements supporting a $300M+ domestic sales organization, reducing contract turnaround times by 25% through process optimization.
• Partnered with Marketing to design strategic promotions resulting in 12–18% sales lift in key product segments and increased market competitiveness across national accounts.
• Created the company’s first annual pricing guide, enabling 200+ sales representatives to make informed, risk-adjusted decisions—reducing pricing errors by 40% and improving margin protection.
• Managed and developed annual compensation plans for 15 distinct roles, aligning incentives with corporate goals and contributing to a 10% improvement in quota attainment across the sales organization.
• Oversaw all GPO fee reporting with 100% audit compliance, serving as the primary liaison to GPOs and government offices while safeguarding multimillion-dollar reimbursement accuracy. Received several awards for excellent scorecards given by GPO's.
• Delivered comprehensive training to 300+ sales representatives, attending quarterly regional meetings to roll out new sales processes, system enhancements, dashboards, and tools—resulting in a 35% increase in tool adoption.
• Reported directly to the Vice President of DX, providing strategic insights and operational oversight across contracting, pricing, and promotions that supported double-digit annual revenue growth.
• Built and maintained strong long-term relationships with key clients and stakeholders, contributing to 85%+ retention rates and consistent repeat business.
• Improved team performance by implementing structured training, standardized workflows, and mentorship programs—boosting productivity by 30% and employee engagement scores by 20%.
• Collaborated with peers across Sales, Finance, Marketing, and Operations to drive unified organizational strategies, decreasing cycle inefficiencies by 25%.
• Managed large-scale transformation initiatives—introducing new systems, tools, and processes that improved data accuracy by 50% and reduced manual workload by 30%.
• Successfully balanced competing priorities in a fast-paced environment, consistently meeting deadlines while supporting high-impact, time-sensitive initiatives.
• Conducted performance evaluations, compensation planning, and hiring to maintain optimal staffing levels, reducing turnover by 15% and elevating team quality and capability.