Summary
Overview
Work History
Skills
Timeline
Generic

Noel Bobadilla

North Tonawanda,United States

Summary

Enthusiastic and diligent professional with 15+ years experience in customer service and management in fast paced environments. Works well multi-tasking and meeting deadlines. Experience in working with confidential information and documents as well as following legal and company protocols regarding privacy. Received several awards for outstanding customer service and management. Works well in teams as well as in a self-directed environment

Overview

22
22
years of professional experience

Work History

Data Annotation Specialist

Tesla
05.2022 - Current
  • Use in-house tools to label images.
  • Interact with team members to help improve on the design of an efficient labeling interface
  • Use basic computer vision and machine learning knowledge to better understand how the labels are used by the learning algorithms
  • Make judgement calls on difficult edge cases that might come up.

COVID-19 Response Frontline Case Investigator

NYS DOH Contact Tracing Initiative
08.2020 - 03.2022
  • Collect and record case information information and needs with accuracy as well as keeping all information private and secure in accordance to H.I.P.P.A
  • Provide patients with approved information about NYS isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol.
  • Work with county health departments to assist with their needs.
  • Adapt to changing federal, state, and local changes in policies and procedures.
  • Create new guidance and procedures for contact tracers.
  • Assist in training contact tracers with one on ones and shadow sessions.

Fraud Claims Analyst (temp assignment)

HSBC
01.2020 - 02.2020
  • Work on charge offs, issue and reverse provisional credit, search accounts for fraudulent activity, and record data on spreadsheets
  • Draft letters and forms to mail out to clients
  • Process account closures.

Photographer (seasonal position)

Lifetouch
10.2019 - 12.2019
  • Take photographs of students and staff at various elementary, middle, and high schools in the area.

Customer Service Rep (temp assignment)

Key Bank
02.2019 - 07.2019
  • Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous
  • Research and provide verification and documentation of client issues and resolution
  • Act as peer mentor to other Banking Specialists
  • Act as liaison for clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate
  • Adhere to established policies and procedures related to servicing, sales, regulatory compliance, quality, and sales client contact strategy.

Store Manager

Family Dollar
10.2014 - 08.2018
  • Monitor, assess and evaluate team member performance
  • Manage store budget, payroll, billing and shrink
  • Provide training, development and performance management for store staff as well as hiring new members
  • Order, check and verify orders
  • Ensure the store run effectively and efficiently day to day in order to increase sales
  • Merchandising, cleaning, recovery and organizing to ensure a great shopping experience for customers.

Collections Representative

Kirkland Asset Management
11.2013 - 06.2014
  • Maintaining client records
  • Liaison and negotiator between clients and the company
  • Reach and exceed monthly goals regarding debt recovery
  • Keep a high professional level of customer service with all clients.

Customer Service

Tops Markets
05.2002 - 02.2014
  • Manage upset customers, conflicts and challenging situations
  • Manage a high volume of customers in a timely and efficient manner
  • Successfully process utility bill payments, western union payments and transfers, check cashing, and state lottery
  • Train new employees.

Skills

  • Possess exceptional analytical, organizational, communication skills as well as the ability to identify problems and offer solutions
  • Ability to learn quickly, adapt to changes, and work in a fast paced environment
  • Remarkable ability to negotiate using fair judgement
  • Expert in payroll, recruiting, onboarding, hiring, training, marketing, sales, negotiating, and HR matters
  • Strategic-relationship/partnership-building skills such as listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
  • Proficient in Microsoft Office

Timeline

Data Annotation Specialist

Tesla
05.2022 - Current

COVID-19 Response Frontline Case Investigator

NYS DOH Contact Tracing Initiative
08.2020 - 03.2022

Fraud Claims Analyst (temp assignment)

HSBC
01.2020 - 02.2020

Photographer (seasonal position)

Lifetouch
10.2019 - 12.2019

Customer Service Rep (temp assignment)

Key Bank
02.2019 - 07.2019

Store Manager

Family Dollar
10.2014 - 08.2018

Collections Representative

Kirkland Asset Management
11.2013 - 06.2014

Customer Service

Tops Markets
05.2002 - 02.2014

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Noel Bobadilla