Noel Bravo
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Auto Mechanic Helper
Bravo Mobile Mechanic
02.2022 - 10.2024
- Upheld shop cleanliness standards by routinely disposing waste materials properly and organizing tools after use.
- Provided support during emergency roadside assistance calls, offering fast solutions for stranded motorists.
- Supported senior mechanics in addressing challenging automotive issues, resulting in timely resolutions for clients.
- Optimized vehicle functionality through installation of aftermarket accessories according to customer specifications.
Customer Service Representative
Alorica
07.2021 - 12.2021
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Accedo Technologies
01.2016 - 11.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Stream Global Services Inc.
08.2013 - 10.2016
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
SITEL Worldwide
02.2008 - 07.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Jacobs Creek Job Corps Civilian Conservation Cente
Bristol, TN12.2001
Trade - Optical
Jacobs Creek Job Corps Civilian Conservation Cente
Bristol, TN11.2021
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Problem Resolution
- Critical Thinking
- Complaint Handling
- Microsoft Outlook
- Order Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Auto Mechanic Helper
Bravo Mobile Mechanic
02.2022 - 10.2024
Customer Service Representative
Alorica
07.2021 - 12.2021
Customer Service Representative
Accedo Technologies
01.2016 - 11.2018
Customer Service Representative
Stream Global Services Inc.
08.2013 - 10.2016
Customer Service Representative
SITEL Worldwide
02.2008 - 07.2013
High School Diploma -
Jacobs Creek Job Corps Civilian Conservation Cente
Trade - Optical
Jacobs Creek Job Corps Civilian Conservation Cente
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