Noel Clarke
Brooklyn,NY
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
26
26
years of professional experience
Work History
Dispatch Manager
Dutch Express
New York, NY
12.2022 - 04.2024
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
Dispatcher
Dutch Express
New York, NY
09.2019 - 10.2022
- Received and dispatched calls for customer services.
- Resolved customer complaints related to service issues or delays.
- Monitored changes in delivery schedule and communicated changes to customers.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Dispatcher
Success Express
New York, NY
04.2017 - 07.2019
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 25 drivers.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
Dispatcher
Success Express
New York, NY
02.2016 - 02.2017
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Site Manager and Lead Dispatcher
City Sprint/Urban Express
New York, NY
06.2001 - 01.2016
- Responded promptly to customer inquiries or complaints.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Resolved conflicts between staff members in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Biker
Early Bird Courier
New York, NY
04.1998 - 05.2001
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Education
High School Diploma -
Ellerslie Secondary School
Barbados, W.I05-1982
Skills
- Verbal and written communication
- Route Planning
- Data entry experience
- MS Word, excel
- Problem solving abilities
- Attention to Detail
- Multiple project coordination
- Strong leadership
- Phone dispatch
- Customer Communication
Timeline
Dispatch Manager
Dutch Express
12.2022 - 04.2024
Dispatcher
Dutch Express
09.2019 - 10.2022
Dispatcher
Success Express
04.2017 - 07.2019
Dispatcher
Success Express
02.2016 - 02.2017
Site Manager and Lead Dispatcher
City Sprint/Urban Express
06.2001 - 01.2016
Biker
Early Bird Courier
04.1998 - 05.2001
High School Diploma -
Ellerslie Secondary School
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