Noel Cole

Answered billing inquiries from patients, staff, clients and insurance companies and resolve patient complaints

Completed all required claim entries with compliance standard prior to processing claims

Prepared, reviewed and sent patient statements

Performed various collection actions including contacting patients by phone, correcting and resubmitting claims after confirming transmission errors with payer

Maintained up to date knowledge of private insurance provisions and contract requirements

Maintained compliance (Medicare, Medicaid, Medi-Cal, OSHA,HIPAA, etc.,)

Established and maintained a courteous and professional attitude with all appropriate managers, co-workers, payers, clients and their patients

• Compiled and tracked outstanding balances owed to medical facilities.
• Corrected, completed and processed claims for multiple payer codes.
• Processed billing calls and answered questions from patients and third-party carriers.
• Logged charges and payments within Billing software
• Processed online and paper appeal submissions and refund requests.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Responded to customer concerns and questions on daily basis.
• Handled account payments and provided information regarding outstanding balances.
• Received and sorted mail, prepared packages for delivery and scanned documents.

• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Called patients to confirm scheduled appointments day in advance.
• Communicated with patients regarding payments on outstanding accounts.
• Supported office staff and operational requirements with administrative tasks.
• Reviewed physician letters and corrected grammar and spelling errors.
• Completed billing and coding duties to handle submitted claims.
• Located, checked in and pulled medical records for patient appointments and incomplete charts.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
• Completed and filed financial documentation for accounting purposes.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Advocated for patients through conversations with insurance representatives.
• Enhanced office productivity by handling high volume of callers per day.
• Conducted insurance verification and pre authorizations and managed patient charts.
• Maintained current and accurate medical records for patients.
• Verified insurance coverage to prepare for upcoming patient appointments.
• Kept organized documentation of prescription refill information