Results-driven professional with extensive experience in managing complex projects and enhancing client satisfaction. Successfully led high-impact initiatives, ensuring alignment of project goals with client expectations. Proven expertise in project planning and effective stakeholder communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Project Manager, Client Services
Power Chord Utility Consulting
12.2024 - Current
Streamlined dry utility processes for increased efficiency and improved quality of designs and turn around times.
Provided expert guidance during site design ensuring development objectives.
Enhanced client satisfaction by implementing schedule and project management tools on multiple high-priority projects.
Championed LADWP escalation initiatives, driving decreased utility mobilization times and improved design cost savings across the organization.
Optimized resource allocation by accurately forecasting project needs and adjusting as necessary based on changing priorities.
Facilitated clear communication among team members, stakeholders, and clients throughout all project phases.
Principal
NCC Dry Utility Consultants
06.2024 - 01.2025
Achieved company growth by implementing strategic plans and streamlining operations.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
NCC Dry Utility Consulting merged with Power Chord Utility Consultants in December of 2024'.
Project Manager
MORROW MANAGEMENT
02.2019 - 06.2024
Dry Utility Project Manager overseeing mid-rise, high-rise multifamily and large commercial developments in SCE, SDG&E and LADWP territories.
My focus is complex commercial, multifamily, and mid/high-rise developments involving transmission or distribution relocation, conversion and utility line extensions.
Able to manage a project from RFP submittal to design release and pre-trench meetings in the field.
Prepared project schedules, trackers and updated Procore, Bim360 with relevant RFI responses.
Additionally, versed in tract project management design including SCE Applicant Design.
Implemented lessons learned from past projects in order to continuously improve overall performance over time.
Coordinated with architects, engineers, and other construction professionals to ensure smooth workflow.
Project Coordinator - Commercial Construction
PSC CONSTRUCTION
01.2018 - 02.2019
Responsible for taking inbound calls regarding construction bids, services, contracts and pending payments.
Assist the Office Manager with accounting basics including payroll, clerk services and front desk customer service.
Fostered safe working environment by enforcing safety protocols at job sites.
Resolved any conflicts or disputes that arose during project lifecycle.
Mobile Training/Tour Manager
JAMES HARDIE BUILDING PRODUCTS
05.2015 - 12.2017
Project Manager responsible for designing and launching a cross departmental mobile training program for the sales, technical support teams and distribution/sales channel partners.
Led the marketing team to rebrand our show as the Siding and Trim Expo and launched with a new $250,000 trailer and executive support.
Structured event planning from logistics, pre-event planning to day to day activities including traveling to 300+ cities in 2.5 years.
I completed 300 shows in 32 states and Canada without missing a single day to tardy, sickness or inclement weather; I was required to take a vacation after 2 years straight on the road.
Reported data trends and ongoing improvements to the program, strategy and tactics that exceeded sales goals by 150% for 3 straight years.
Consistently exceeded attendance goals and was sought after by our tool partners (OSI/Bullitt) for subject matter expertise and partnered show coverage.
Customer Service Manager
LIVE NATION – VERIZON
07.2012 - 08.2015
Lead manager responsible for crowd control and customer service of 14,000+ nightly attendees and vendors.
Responded to multitude of critical time short scenarios involving customer satisfaction, crowd management and medical emergencies all requiring standing/running over a 10-hour shift.
Managed and trained new ushers within assigned levels – trained ushers in less time and how to better manage the customers’ needs.
Responsible for pre-concert walk through and post-concert management debrief.
Liaison for Security, Irvine Police and Paramedics within the arena.
Planner Engineer at MARAFIQ (Power and Water Utility Company for Jubail & Yanbu)Planner Engineer at MARAFIQ (Power and Water Utility Company for Jubail & Yanbu)
SR. SUPERINTENDENT ELECTRICAL MAINTENANCE at MARAFIQ WATER AND POWER UTILITY YANBUSR. SUPERINTENDENT ELECTRICAL MAINTENANCE at MARAFIQ WATER AND POWER UTILITY YANBU