Noel Cruz
Milwaukee,WI
Summary
- Dedicated Automotive Lube Technician with a proven track record at Umansky Motor Cars, excelling in customer service and oil change expertise. Recognized for enhancing customer satisfaction through efficient vehicle inspections and timely maintenance. A dependable team player with strong problem-solving skills, committed to promoting safety and quality in every service.
Overview
2027
2027
years of professional experience
Work History
Lube Technician
Umansky Motor Cars
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
Tire and Lube Technician
Russ Darrow NissanRuss Darrow
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
- Educated clients on the importance of regular tire rotations, contributing to increased customer loyalty and repeat business.
- Prioritized tasks effectively to manage multiple appointments simultaneously without compromising quality of service.
- Trained new technicians in company procedures and best practices, contributing to a high-performing team environment.
- Worked alone or in team-based systems to complete up to 40 oil changes each day.
Automotive Lube Technician
Andrew Chevrolet
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Enhanced shop productivity by consistently completing lubrication tasks within specified timeframes.
- Assisted in inventory management, ensuring the timely replenishment of necessary supplies and tools.
- Contributed to a positive customer experience by providing attentive service from start to finish during each appointment.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Sales Agent
Trugreen
10.2025 - 04.2026
- Conducted customer outreach to identify needs and recommend appropriate lawn care solutions.
- Assisted in developing tailored service plans for residential and commercial clients.
- Developed product knowledge to effectively address customer inquiries and concerns.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Yard Switcher
FedEx
04.2026 - Current
- Operated yard truck to maneuver trailers efficiently within loading dock areas.
- Conducted routine inspections of equipment to ensure safety and compliance standards were met.
- Coordinated trailer movements to optimize loading and unloading processes for timely dispatch.
- Monitored yard activities to maintain a clean and organized work environment, enhancing workflow efficiency.
- Reduced downtime by performing necessary maintenance tasks on switcher equipment as needed.
- Ensured smooth transitions between shifts by providing comprehensive handover reports detailing completed tasks, pending assignments, and relevant updates related to ongoing projects or incidents.
Education
Diploma -
Alexander Hamilton High School
Milwaukee, WI05.2023
Skills
- Attention to detail
- Willing to learn
- Hardworking and dedicated
- Valid Driver's license
- Team player
- Physical stamina
Timeline
Yard Switcher
FedEx
04.2026 - Current
Sales Agent
Trugreen
10.2025 - 04.2026
Lube Technician
Umansky Motor Cars
Tire and Lube Technician
Russ Darrow NissanRuss Darrow
Automotive Lube Technician
Andrew Chevrolet
Diploma -
Alexander Hamilton High School