Overview
Work History
Education
Skills
Languages
Timeline
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Noel Cuevas

Carlisle,PA

Overview

10
10
years of professional experience

Work History

Deli Associate

The GIANT Company
09.2022 - 07.2024
  • As a Giant Deli associate, my main duty was to serve customers who wanted to purchase either cheese or deli meat, sometimes both
  • We also offer a few different kinds of salads we would make at the beginning of the shift
  • We use meat grinders to slice meat and cheese items while using a scale to weigh customer's orders
  • I also worked in the kitchen 2-3 days out of the week
  • Responsibilities are handling produce and interacting with customers to make sales
  • We also cooked rotisserie chicken and fried chicken for the hot bar and to put out on the refrigerator shelves for customers to buy
  • All in all, working at Giant is a pretty simple job and once you can get a routine going it's not so bad.

2nd Shift Supervisor

Sheetz
12.2018 - 08.2022
  • At Sheetz their main goal is TFC which stands for Total Customer Focus
  • Each shift has about 4-7 employees working at a time
  • Usually, we'd have about 4-5 employees working in the kitchen and 1-2 employees up at the register depending on how busy it was
  • I was particularly working in the kitchen making food for customers most of the time, but I also know how to run register, so I'd help the person up front whenever I noticed a long line of customers
  • I also have experience training others as I was the main person who train the new employees whether it be in the kitchen making food or even facilities duties which include stocking the soda cooler, inside and outside trash, cleaning the restrooms etc
  • I am a people's person, and I am big on communication which is the reason why I was always put at the starters position when making food in the kitchen with others
  • There are 5 spots in the kitchen, starter, fryer, finisher, expeditor and drink station known as the SBC station
  • It's very important to put employees at the station that they know best since making food is a team afford
  • I was promoted to 2nd shift supervisor after my first year working for Sheetz
  • As soon as I got to work, I'd assign employees lunch breaks, jobs, and delegate duties as needed while running the kitchen
  • As a supervisor I'd have a list of daily tasks that needed done and one of the most important was food temps
  • Before the end of the shift, I'd also have to make sure all units were stock and ready to go for the next shift
  • Once the next shift would come in, I would have about an hour to do end of day which is counting down registers, safe, and lottery to make sure all money and transactions are accounted for
  • Overall, I'd say that Sheetz is a great company to work for whether it be short term or long-term retirement.

Team Leader/Supervisor

American Management Group
02.2014 - 10.2018
  • When working at American Management Group I started as a call center representative and work my way up to being a supervisor after the first year or so
  • As a call center representative, I answered incoming phone calls for over 30 different dental offices with multiple practices
  • When taking calls, I had the ability to help register, schedule, reschedule, or even cancel existing/new patient's dental appointments
  • Calls for new patient appointments were the ones I enjoyed the most and the reason for that is because they required the most assistance allowing me to really do my job to the full extent
  • Example: if a new patient called in with an emergency and the office was booked out or maybe it was that the office didn't accept their insurance, I would always go out my way to not only help them find another office that they could go to within our circle but help register and schedule their new patient appointment
  • I am a people person and loved to help others, so I'd always try my best to do the most
  • Something else I love about the job was training our new hires, but this did not happen until after I became team lead
  • Once that happened, I was in charge of Oral surgery calls for new patient consultation appointments
  • Our main objective was to take incoming calls, schedule new patient appointments once we verified that they had a referral from their dentist
  • I was also in charge of confirming patient appointments both consultation and oral surgery
  • The main goal was helping the offices with their call volume so that they could focus on the work they had in office
  • If there was ever something I could not help a patient with was when I'd call the office directly to try and transfer the call
  • If that did not work, I'd always take the patient's info to send an email to the office directly for a call back or if they wanted, I could transfer them to leave a voicemail
  • Most times, I'd do both to make sure the patient was called back sooner than later
  • At the end of the day, I tried my best to help people to the best of my ability
  • There were days where I really felt like I was making a difference and that is what I loved most about this job.

Education

GED -

Esperanza
Philadelphia, PA

Skills

  • Kitchen Experience
  • Staff training
  • Customer service
  • Computer skills
  • Shift Management
  • Food Service
  • Leadership
  • Supervising Experience
  • POS
  • Cash Handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Deli Associate

The GIANT Company
09.2022 - 07.2024

2nd Shift Supervisor

Sheetz
12.2018 - 08.2022

Team Leader/Supervisor

American Management Group
02.2014 - 10.2018

GED -

Esperanza

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