Noel Dula
Houston
Summary
Knowledgeable Office Administrator with solid background in client services, excelling in resolving client inquiries and enhancing customer satisfaction. Successfully improved client retention through personalized service and efficient problem-solving. Demonstrated proficiency in communication and relationship-building.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Services
Compex Legal Services
10.2018 - 10.2023
- Responded to 75+ client inquiries via phone, email and chat,
- Resolved client complaints and issues in a timely and professional manner,
- Processed work orders, charts, medical records and checks
- Provided 75+ client information and recommendations daily.
- Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
Receptionist
Arden Realty, Inc.
12.2016 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Server
Gaidos Seafood Restaurant
06.2010 - 11.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Diploma -
Marrina High School
Huntington Beach, CA06.2000
Skills
- Strong organizational skills
- Communication skills (both written and verbal)
- Attention to detail
- Data entry (55 wmp) and blind 10-key
- Problem solving and ability to multi-task
- Client relationships
- Maintain client records
Certification
Food Handlers Certificate
LANGUAGES
English and some Spanish
Timeline
Client Services
Compex Legal Services
10.2018 - 10.2023
Receptionist
Arden Realty, Inc.
12.2016 - 05.2018
Server
Gaidos Seafood Restaurant
06.2010 - 11.2016
Diploma -
Marrina High School
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