Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Noel Encarnacion

Brooklyn,NY

Summary

Client focused professional in search of an opportunity to provide attentive customer service. Proven record of accomplishment in serving customers in the tourism and hospitality industry. Committed to growing bottom line revenues while providing highest level of service.

Overview

17
17
years of professional experience

Work History

Observatory Ambassador

One World Observatory
Manhattan, NY
08.2023 - 01.2024
  • Interact with Observatory guests in connection with sales of tickets and related services.
  • Operate and troubleshoot ticket processing systems and kiosks.
  • Responsible for creating a positive experience for the guests.

Host

Empire State Building Observatory
Manhattan, NY
06.2007 - 06.2023
  • Responsible for creating a positive experience and atmosphere at New York's top tourist attraction servicing over 10,000 guests a day.
  • Interact with Observatory guests in connection with sales of tickets and related services.
  • Operate and troubleshoot tickets processing systems and kiosks.
  • Ensure facility maintenance is up to company standards.

Education

High School Diploma -

Progress High School For Professional Careers
Brooklyn, NY
06-2006

Skills

  • strong communication and conflict resolution skills
  • customer engagement
  • brand awareness
  • customer education

Languages

Spanish
Native/ Bilingual

Timeline

Observatory Ambassador

One World Observatory
08.2023 - 01.2024

Host

Empire State Building Observatory
06.2007 - 06.2023

High School Diploma -

Progress High School For Professional Careers

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Noel Encarnacion