Noel Esquivel
San Antonio,TX
Summary
Dynamic professional with a proven track record at AT&T excelling in leadership development and team building. Skilled in process improvement and maintaining confidentiality, I have successfully enhanced employee satisfaction and productivity. Bilingual in Spanish, I effectively communicate and foster relationships, search to improve process improvement.
Overview
22
22
years of professional experience
Work History
Administrative Clerk
Southwest Independent School District
08.2022 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Sales Supervisor
Security Service Federal Credit Union
06.2017 - 02.2021
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency bto maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Spearheaded mentorship program, pairing experienced sales staff with new employees to accelerate onboarding.
Team Coordinator
Khol's Department Store
10.2012 - 06.2017
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
- Trained, motivated and guided on-boarding members.
- Managed team workload to reach production targets.
Team Manager
JP Morgan Chase Bank
06.2009 - 10.2012
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Established team priorities, maintained schedules and monitored performance.
Associate Sales Director
AT&T
12.2002 - 02.2009
- Coordinated cross-functional teams involving product development, operations finance to ensure seamless execution of client projects.
- Continuously enhanced product knowledge staying updated latest industry developments trends facilitated persuasive presentations prospects/customers alike.
- Exceeded quarterly sales targets consistently through strategic planning, diligent prospecting, and effective closing techniques.
- Conducted regular market research to identify trends and potential opportunities for business expansion.
- Analyzed competitors'' offerings devised innovative ways pitch our products as superior alternatives leading an edge marketplace competition.
- Managed a team of sales associates, providing coaching and feedback to improve individual performance and overall department success.
- Negotiated contracts with clients, securing long-term partnerships and recurring revenue streams.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Drove sales by developing multi-million dollar contract sales.
Education
No Degree - Marketing
Dallas Baptist University
Dallas, TXSkills
- Process Improvement
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Leadership development, organization
- Team Building, communication
- EQ, process improvement
- Customer Service
- Bilingual - Spanish
Timeline
Administrative Clerk
Southwest Independent School District
08.2022 - Current
Sales Supervisor
Security Service Federal Credit Union
06.2017 - 02.2021
Team Coordinator
Khol's Department Store
10.2012 - 06.2017
Team Manager
JP Morgan Chase Bank
06.2009 - 10.2012
Associate Sales Director
AT&T
12.2002 - 02.2009
No Degree - Marketing
Dallas Baptist University
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