Summary
Overview
Work History
Education
Skills
Timeline
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Noel Exinia

Harlingen,TX

Summary

Dynamic customer service professional with experience at United Healthcare, excelling in complaint resolution and enhancing customer satisfaction. Proven ability to manage high call volumes while maintaining a professional demeanor. Skilled in data entry and technical troubleshooting, fostering loyalty through personalized support and effective communication. Committed to optimizing service delivery and improving client experiences.

Experienced with managing inventory and restocking shelves efficiently. Utilizes strong organizational skills and attention to detail to maintain orderly stockrooms. Track record of collaborating effectively with team members and adapting to dynamic work environments.

Diligent with solid background in maintaining organized and efficient stockrooms. Demonstrated ability to manage inventory and ensure prompt restocking of shelves. Proven skills in teamwork and adaptability, consistently meeting shifting demands and prioritizing tasks effectively.

Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.

Experienced with customer service operations, ensuring smooth and efficient interactions. Utilizes strong communication skills to resolve client concerns and build rapport. Track record of meeting customer needs through effective problem-solving and attention to detail.

Overview

12
12
years of professional experience

Work History

Customer Service Advocate

United Healthcare
10.2016 - 12.2025
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Resolved customer inquiries and complaints through effective communication and active listening skills.
  • Fostered positive relationships with customers, enhancing loyalty and retention through personalized support.

Overnight Stocker

Walmart
03.2014 - 10.2016
  • Managed inventory replenishment to ensure product availability and optimal stock levels.
  • Resolved customer inquiries related to product availability and location within the store.
  • Collaborated with team members to enhance overall productivity during peak hours.
  • Implemented best practices for handling perishable items, reducing waste and ensuring freshness.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.

Education

High School Diploma -

South Texas Academy of Medical Professions
San Benito, TX
05-2010

Skills

  • Call center experience
  • Data entry
  • Complaint handling
  • Computer proficiency
  • Complaint resolution
  • Data collection
  • Appointment setting
  • Technical support
  • Technical troubleshooting
  • Microsoft outlook
  • Account management
  • Multi-line phone talent
  • Policy review
  • Order fulfillment
  • Typing speed
  • Professional telephone demeanor
  • Document control
  • Call center operations
  • Payment handling
  • System implementation
  • Microsoft PowerPoint
  • Quality control
  • Microsoft Office Suite
  • Problem-solving
  • Medical terminology
  • Inbound and outbound calling
  • Typing proficiency
  • Microsoft office expertise
  • High-energy attitude
  • Member support

Timeline

Customer Service Advocate

United Healthcare
10.2016 - 12.2025

Overnight Stocker

Walmart
03.2014 - 10.2016

High School Diploma -

South Texas Academy of Medical Professions
Noel Exinia