Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noel Fabian

Clifton Park

Summary

Dynamic Customer Experience Manager with a proven track record at Home Depot, excelling in relationship building and problem-solving. Enhanced customer loyalty through personalized solutions and effective training programs, achieving departmental goals. Skilled in inventory management and fostering teamwork, driving significant improvements in service quality and employee retention. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Diligent Customer Experience Manager with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

13
13
years of professional experience

Work History

Sales Associate

Gap
10.2016 - Current
  • Enhanced customer engagement through personalized service and product recommendations.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained new sales associates on sales techniques and customer service best practices.
  • Implemented visual merchandising strategies to optimize product displays and drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to achieve monthly sales targets.

Customer Experience Manager

Home Depot
05.2012 - Current
  • Assisted in developing customer feedback surveys to enhance service quality.
  • Supported team in analyzing customer interactions for process improvement opportunities.
  • Facilitated training sessions on customer service protocols and best practices.
  • Collaborated with cross-functional teams to address customer concerns effectively.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Increased employee retention through effective training and mentorship programs.
  • Analyzed customer feedback data to identify trends and areas for improvement.
  • Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
  • Maintained a clean, organized, and visually appealing retail environment to attract and retain customers.
  • Oversaw project management efforts, ensuring alignment with organizational goals and timelines.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

Education

High School Diploma -

Albany High School
Albany, NY

No Degree - Business Administration

SUNY At Fredonia
Fredonia, NY

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Relationship building
  • Complex Problem-solving
  • Multi-tasking strength
  • Excellent people skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Gap
10.2016 - Current

Customer Experience Manager

Home Depot
05.2012 - Current

High School Diploma -

Albany High School

No Degree - Business Administration

SUNY At Fredonia
Noel Fabian