Noel Fitzmorris
La Grange,NC
Summary
Dynamic and detail-oriented professional with extensive experience at State Employees Credit Union, excelling in customer transaction processing and cash handling accuracy. Proven ability to resolve issues and build relationships, enhancing customer satisfaction. Adept at collaborating with teams to achieve sales goals while maintaining professionalism and compliance with banking regulations.
Overview
6
6
years of professional experience
Work History
Bank Teller
State Employees Credit Union
Kinston, NC
11.2023 - 12.2025
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers in opening accounts, providing tailored financial solutions to meet their needs.
- Maintained cash drawer integrity through precise cash handling and balancing procedures.
- Responded to customer inquiries promptly, resolving issues to enhance overall service experience.
- Collaborated with team members to streamline transaction processes, improving service delivery speed.
- Educated customers on credit union products and services, fostering informed financial decisions.
- Supported branch operations by performing administrative tasks, including filing and data entry.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Retail Sales Associate
Cry Freedom Missions
Goldsboro, NC
11.2022 - 07.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized merchandise displays, contributing to appealing store aesthetics and product accessibility.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Handled inventory management tasks, including restocking shelves and tracking stock levels effectively.
- Provided support during promotional events, boosting customer engagement and product visibility.
- Resolved customer complaints promptly, fostering positive relationships and loyalty among shoppers.
- Developed product knowledge through training sessions, enabling informed recommendations to customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Babysitter
Sally Turner
Goldsboro, NC
07.2022 - 12.2022
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks, catering to individual dietary needs.
- Assisted with homework and educational activities, fostering a love for learning.
- Managed daily schedules, coordinating transportation to extracurricular events.
Waitress
Hwy 55 Burgers Shakes & Fries
Goldsboro, NC
02.2020 - 12.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Processed customer orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted team members during peak hours to ensure timely service.
- Provided menu recommendations based on customer preferences and dietary needs.
- Handled cash transactions and balanced register at end of shifts.
- Collaborated with kitchen staff to ensure seamless food preparation and delivery.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Bachelor of Science - Criminal Justice And Forensic Science
East Carolina University
Greenville, North Carolina, NCAssociate of Science - Criminal Justice And Forensic Science
Wayne Community College
Goldsboro, NC05.2025
Skills
- Customer transaction processing
- Cash handling accuracy
- Account opening assistance
- Regulatory compliance knowledge
- Issue resolution techniques
- Team collaboration skills
- Inventory management tasks
- Sales goal achievement
- Menu recommendation expertise
- Fast-paced service delivery
- Schedule management abilities
- Attention to detail
- Money handling
- Professionalism and courtesy
- Deposit and withdrawal management
- Cash counting
- Patience and empathy
- Transaction processing
- Relationship building
- Cash handling expertise
- Listening and comprehension
- Decision-making
- Customer needs assessment
Timeline
Bank Teller
State Employees Credit Union
11.2023 - 12.2025
Retail Sales Associate
Cry Freedom Missions
11.2022 - 07.2023
Babysitter
Sally Turner
07.2022 - 12.2022
Waitress
Hwy 55 Burgers Shakes & Fries
02.2020 - 12.2020
Bachelor of Science - Criminal Justice And Forensic Science
East Carolina University
Associate of Science - Criminal Justice And Forensic Science
Wayne Community College