Noel Garcia
Seattle,WA
Summary
Insightful Key Account Manager offering hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
12
12
years of professional experience
Work History
Account Manager
Amazon
Seattle, WA
10.2024 - Current
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor suggestions and implement solutions.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Developed and implemented sales strategies to increase revenue.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Key Account Manager
Raydiant
San Francisco, CA
10.2022 - 10.2024
- Tailored SaaS product demonstrations of our extensive platform towards every industry and vertical, including hospitality, retail, corporate, banking athletics, and more.
- Implemented solutions and strategies to keep clients from turning to competitive businesses.
- Managed full cycle sales and maintained customer relationships post sales.
- Utilized CRM to collect, organize, and manage sales data and customer information.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Addressed client questions and resolved complaints related to products, services and accounts.
- MEDDPICC certified
SMB Account Executive
Raydiant
San Francisco, CA
06.2022 - 10.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
Sales Development Representative
Culture Amp
San Francisco, CA
08.2021 - 06.2022
- Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
- Responded to and qualified inquiries to introduce products and services.
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
- Maintained communication with account executives to facilitate development of sales opportunities.
Sales Support Administrator (Contract)
Meraki
San Francisco, CA
12.2020 - 07.2021
- Optimized sales operations by routing deals to appropriate owners, conducting end customer research, and verifying applications from partners.
- Assisted in matching Meraki’s existing customer/reseller database to that of Cisco’s.
- Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
- Trained sales team and offered resources to sharpen skills and discover opportunities for growth.
- Worked cross-functionally with teams to respond to critical sales issues.
Ambassador / Yawkey Way Host
Boston Red Sox
Boston, MA
03.2014 - 05.2019
- Worked directly with fans to alleviate problems encountered during their park visit.
- Provided support to fan services to ensure that game-day activities ran smoothly.
Reservations Agent
Hotel Commonwealth
Boston, MA
11.2017 - 05.2019
- Answered incoming calls and emails to assist with reservations, room requests, confirmations, and any customer concerns.
- Performed day-to-day routine hotel practices, including billing transactions, and credit/debit card procedures.
- Upsold specialty packages to guests looking to enhance their visit to Boston.
Sales Coordinator
Hilton San Francisco Airport Bayfront
Burlingame, CA
06.2019 - 07.2020
- Coordinated sales team through disseminating leads, communicating pertinent information, and ensuring managers are in the best position to succeed.
- Devised lead reports filled with the most up-to-date data for weekly sales meetings and monthly corporate meetings.
- Resolved client complaints promptly and thoroughly.
- Assisted in the preparation of promotional documents to increase lead generation.
Facilities Worker
Grace Chapel
Lexington, MA
09.2015 - 11.2017
- Provided support for the daily maintenance and efficient facility management of a large multi-campus church.
- Completed set up for daily and weekly events occurring across 5 campuses
- Resolved mechanical or technical issues that arose in any campus building.
Skills
- Software: Salesforce, Front, Webex, Zoom, Microsoft Suite, Google Suite, Linkedin Sales Navigator
- Customer Relationships
- Account Management
- Lead Generation
- Business Growth Opportunities
- Managing Client Relationships
- Interpersonal Skills
- Pipeline Management
- Customer Relationship Management
- MEDDPICC certification
References
References Available Upon Request
Timeline
Account Manager
Amazon
10.2024 - Current
Key Account Manager
Raydiant
10.2022 - 10.2024
SMB Account Executive
Raydiant
06.2022 - 10.2023
Sales Development Representative
Culture Amp
08.2021 - 06.2022
Sales Support Administrator (Contract)
Meraki
12.2020 - 07.2021
Sales Coordinator
Hilton San Francisco Airport Bayfront
06.2019 - 07.2020
Reservations Agent
Hotel Commonwealth
11.2017 - 05.2019
Facilities Worker
Grace Chapel
09.2015 - 11.2017
Ambassador / Yawkey Way Host
Boston Red Sox
03.2014 - 05.2019