Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noel Gladie

Ventura,CA

Summary

Adept at managing high-stress situations and resolving customer disputes. Skilled in data entry and problem-solving, my proactive approach led to streamlined operations and positive client feedback. Achieved notable retention rates by prioritizing customer needs and effective communication. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. I am a strong leader and problem-solver dedicated to the best of the company at hand. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Marriott
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Administrative Assistant

Concord Consulting & Association Services, Inc.
01.2012 - 06.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Accounts Receivable Clerk

Concord Consulting & Association Services, Inc.
01.2012 - 06.2024
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.

Server/Head Bartender

Applebees Inc
04.2022 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

GED -

Adult Education
Ventura, CA
06.2006

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call Center Customer Service
  • Written and oral communication
  • Customer inquiries
  • Complaint resolution
  • Empathy Display
  • Payment Processing
  • Product and service knowledge
  • Documentation And Reporting
  • Customer Needs Assessment
  • Account updating
  • Service Recommendations
  • Account Management
  • Data Entry
  • Problem Resolution
  • Money handling abilities
  • Follow-up skills
  • Paperwork Processing
  • Administrative Support
  • Prioritization
  • Staff Training
  • Building rapport
  • Filing
  • Multi-line phone talent
  • Spreadsheets
  • POS systems expert
  • Key holder experience

Timeline

Customer Service Representative

Marriott
08.2024 - Current

Server/Head Bartender

Applebees Inc
04.2022 - 03.2023

Administrative Assistant

Concord Consulting & Association Services, Inc.
01.2012 - 06.2024

Accounts Receivable Clerk

Concord Consulting & Association Services, Inc.
01.2012 - 06.2024

GED -

Adult Education

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Noel Gladie