Noel Gonzales
Thackerville,OK
Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
29
29
years of professional experience
Work History
Repair Station Technician
Safran Seats Us
2000 Weber Dr Gainesville Texas 76240
07.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
ASSEMBLER A LEAD
Safran Seats Us
Gainesville, TX
11.2009 - 07.2023
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Obtained appropriate tooling and fixtures.
- Inspected and tested components, assemblies and power tools.
- Disassembled, reassembled and corrected changeover.
- Repainted and precisely touched-up components and assemblies.
- Built containers and pack parts in accordance with detailed packing specifications.
- Verified part Numbers and placed parts in appropriate shipping containers.
- Maintained counts and lifts, shifts and stocks materials and parts.
- Wired machines and packages.
Distribution Facility Employee
Averitt Express
Grand Prairie, TX
02.2006 - 08.2009
- Loaded products weighing up to 7500 pounds onto trailers for delivery.
- Highly effecient in tact time between loading and unloading trailers with an efficiency rating of 175%
- Loaded and unloaded pieces into boxes for shipment.
- Maximized sales by shipping on time and accurately.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Received, stored and shipped goods and materials.
- Optimized production scheduling to lower production costs.
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
- Sorted cargo before loading and unloading.
- Reported all equipment failures and malfunctions to supervisor.
- Tracked time spent on assignments each day for productivity reporting.
- Stacked and piled lumber, boards and pallets.
Gas Station Attendant
TOWN AND COUNTRY STORES
BRADY , TX
07.2004 - 02.2006
- Monitored inventory and reported items to be restocked for each job.
- Cleared drains and downspouts and cleaned gutters.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Multi-Channel Transmission System Operator Maintainer
US ARMY
WEAGWAN , SOUTH KOREA
07.2000 - 07.2004
- Communicated urgent orders and directions effectively to team of 6 personnel.
- Developed and led training programs in preparation for combat.
- Proficient in utilizing tear gas and managing explosive materials.
- Served as custodian of classified documents.
- Prepared documents for destruction.
- Operated and maintained communications equipment.
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
Line Cook/ Prep Cook
Pizza Hut
Brady, TX
06.1996 - 06.2000
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
- Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
- Led shifts while personally preparing food items and executing requests based on required specifications.
- Regularly interacted with guests to obtain feedback on product quality and service levels.
- Achieved and exceeded performance, budget and team goals.
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Skills
- Lean manufacturing
- Performance optimization
- Creative problem solving
- In-depth OSHA knowledge
- Blueprint interpretation expertise
- Assembly line production
- ISO certified
- Engineering/project management experience
- Production procedures
- Extremely quick learner
- Multitasking skills
- Follows procedures
- Safey management
- Global travel
- Able to lift up to 75 lbs
- Creative problem solver
- Quick learner
- Cash flow management
- Multi-line phone talent
- Excellent work ethic
Accomplishments
WAS AWARDED THE PRESIDENTS AWARD FROM ZODIAC BY CREATING A COST SAVINGS PLAN THAT SAVED THE COMPANY $1.3 BILLION DOLLARS IN WASTED PROCEDURES
Timeline
Repair Station Technician
Safran Seats Us
07.2023 - Current
ASSEMBLER A LEAD
Safran Seats Us
11.2009 - 07.2023
Distribution Facility Employee
Averitt Express
02.2006 - 08.2009
Gas Station Attendant
TOWN AND COUNTRY STORES
07.2004 - 02.2006
Multi-Channel Transmission System Operator Maintainer
US ARMY
07.2000 - 07.2004
Line Cook/ Prep Cook
Pizza Hut
06.1996 - 06.2000