Noel Guzman
Kissimmee,FL
Summary
Dynamic General Manager with extensive experience at Popeyes® Louisiana Kitchen, excelling in budget management and staff recruitment. Proven track record in enhancing customer service and driving sales growth through effective team training and inventory control. Committed to maintaining regulatory compliance while fostering a collaborative work environment. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Popeyes® Louisana Kitchen
Kissimmee, FL
08.2022 - 06.2025
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
General Manager
Burger King
Kissimmee, FL
03.2015 - 08.2022
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Crew Member
McDonald's
Orlando, FL
07.2004 - 05.2009
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Education
High School Diploma -
Colonial High School
Orlando, FL05-2004
Skills
- Budget management
- Inventory control
- Financial analysis
- Regulatory compliance
- Staff recruitment
- Sales tracking
- Staff training
- Client relations
- Customer service
- Employee training
Languages
English
Full Professional
Spanish
Full Professional
Certification
ServSafe Certification
Timeline
General Manager
Popeyes® Louisana Kitchen
08.2022 - 06.2025
General Manager
Burger King
03.2015 - 08.2022
Crew Member
McDonald's
07.2004 - 05.2009
High School Diploma -
Colonial High School
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