Noel Manansala

• Built strong customer relationships with empathetic communication and active listening skills.
• Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
• Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
• Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
• Maintained high call quality standards by adhering to company guidelines and protocols.
• Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
• Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
• Retained customers by providing exceptional service, preventing potential cancellations or account closures.
• Boosted sales by offering tailored recommendations based on customer needs and preferences.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Increased sales and customer satisfaction through personalized servicing.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Welcomed Guest

Help guest get activities book for them

Invite guest to go on a Timeshare tour

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.

• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
• Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
• Answered customer questions and pointed individuals in right directions.
• Provided friendly, attentive service throughout peak times for responsive customer care.