Summary
Overview
Work History
Education
Skills
Awards Acknowledgements
Timeline
Generic

Noel Mark Rattansay

Irving,United States of America

Summary

Supervised and managed guidelines for team members to align with PDS goals, enhancing productivity and customer service outcomes. Demonstrated hands-on experience in patient care, including documentation and treatment administration. Skilled in providing high-quality, culturally sensitive care to diverse patient demographics. Committed to fostering a compassionate and dedicated healthcare environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand.

Overview

28
28
years of professional experience

Work History

Supervisor

Loloi Rugs
Dallas, USA
10.2022 - Current
  • Supervisor a team of 12 Team members for Ecommerce Managing Wayfair, Amazon & Walmart accounts

Contact Center Team, Supervisor

Pacific Dental Services
Dallas, USA
03.2018 - 10.2022
  • Objective: Manage & Supervise guideline for all current and upcoming team members on the goals and expectations set by PDS to ensure maximum productivity and excellent customer service are achieved.
  • Direct Reports, Coaching and Developing.
  • Ensured team members are up to date on all Contact Center Representative Process & Policies set by PDS Management.
  • Sending out Team Member's statistics consistently (at least weekly) to ensure knowledge of the KPI's and where they stand.
  • Manage monthly team meetings, team tracking, update team member progress to management and onboard & coach new hire.
  • Responsible for one on one touchpoint with upper management to discuss all projects information/progress and updates following PDS process.
  • Action plans for all direct team member and updating imperatives consistently.
  • Quarterly Bonding meetings for individual Teams (In or Out of office)
  • Assist in supporting Fun committee and getting the team involved.
  • Maintaining Team KPI's and Quality Standards.
  • Create Contact Center Representative schedules to speak to the call volume.
  • Escalate all IT Tickets to related departments for fix, prepare issue log for future reference with weekly & Monthly reports.
  • Maintain all IT Risk Dashboards and present it to CIO's demonstrating risk exposure areas and develop risk mitigation plans.
  • Approve Timecards, report LOA, FMLA etc.

Owner

British Petroleum
, United States of America
03.1998 - 10.2015
  • Operated cash registers and experienced in preparation of invoices.
  • Interacted with different vendors and negotiated prices.
  • Tracked inventory and filled based on requirements.
  • Trained employees for handling daily operation of store.
  • Sound knowledge of credit card payment processing receipt collecting.
  • Strong background in cash management.
  • Bilingual - English and Spanish, excellent customer service skills with commendable written and verbal communication skills.

Education

Bachelor of Arts -

St Mary's University
01.1996

Bachelor of Arts -

St Mary College
01.1991

St Patrick's High School
01.1989

Skills

  • Team management
  • Employee training
  • Risk assessment
  • Policy compliance
  • Performance evaluation
  • Process improvement
  • Vendor negotiation
  • Bilingual communication
  • Inventory management
  • Social perceptiveness
  • Conflict resolution
  • Training & Development
  • Planning
  • Time management
  • Dependable and responsible
  • Teamwork and collaboration
  • Flexible and adaptable
  • Written communication

Awards Acknowledgements

  • Employee of the Month, 2020
  • Perfect Attendance, 2020
  • ISQS for the month of January, 2020

Timeline

Supervisor

Loloi Rugs
10.2022 - Current

Contact Center Team, Supervisor

Pacific Dental Services
03.2018 - 10.2022

Owner

British Petroleum
03.1998 - 10.2015

Bachelor of Arts -

St Mary's University

Bachelor of Arts -

St Mary College

St Patrick's High School

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