Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Noel Mataituli

Oceanside,CA

Summary

I am an organized, motivated, professional employee very big on communication skills. Seeking opportunities to expand skills while facilitating company growth. I have Certified Nursing Assistant experience offering 10 years of experience in healthcare environment with superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance, patient hygiene needs, charting and customer service. In addition to that, I have 1 year of experience leading into the clerical world of assisting patients to schedule their appointments with their primary care provider for medical attention and verifying insurance policies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Scripps Healthcare
Rancho Bernardo, CA
12.2022 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Inputted patient demographic data into electronic health record system
  • Performed administrative duties such as filing, faxing, photocopying, scanning documents into electronic health record system as needed.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Scheduled and confirmed patient appointments and procedures with patients and healthcare professionals according to provider availability.
  • Answered patient questions and fielded complaints to resolve issues.

Certified Nursing Assistant

Tri-City Medical Center
Oceanside, CA
09.2014 - Current
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Conducted routine checks on patient vitals, blood pressure, respirations and heart rate.
  • Communication skills at nurses station answering phones, taking notes, leaving messages report back to charge nurse or manager.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Documented activities of daily living and recorded information in charting system.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted residents in preparing for activities and social programs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Helped residents walk with or without self-help devices.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Certified Nursing Assistant

Emeritus at Carlsbad Senior Living
Carlsbad, CA
02.2013 - 09.2014
  • Conducted routine checks on patient vitals, blood pressure, respirations and heart rate.
  • Supported non-ambulatory residents in range of motion exercises.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Helped residents walk with or without self-help devices.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Cashier

L&L Hawaiian BBQ
Oceanside, CA
10.2011 - 06.2012
  • Assisted customers by providing information and resolving complaints and de-escalate situations.
  • Worked closely with front-end staff to assist customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Offered customers carry-out service at completion of transaction.
  • Organized catering services

Education

Diploma - Healthcare Rehab Therapy Technician

Kaplan College
Vista, CA
08.2012

High School Diploma -

Oceanside High School
Oceanside, CA
06.2011

Skills

  • Patient Relations
  • Calm and Level-Headed Under Duress
  • Collecting Vital Signs
  • Performing Patient Intakes
  • Infection Control Procedures
  • Medical Terminology Knowledge
  • Quick Problem Solver
  • Emotional and Social Support
  • Bedsore Prevention
  • Activities of Daily Living ADL Support
  • Mobility Assistance
  • Electronic Recordkeeping
  • Surgical Preparation
  • Vital Signs Collection
  • Output Monitoring and Reporting
  • Observation Documentation
  • Charting Expertise
  • Understands Medical Procedures
  • Appointment Scheduling
  • Routing lab results
  • Recording histories
  • Appointment confirmation
  • Eligibility Determination
  • Insurance Verification
  • HIPAA Compliance
  • Medical insurance
  • Customer Service

Certification

  • Certified Nursing Assistant License
  • Basic Life Support Certification

Timeline

Patient Service Representative

Scripps Healthcare
12.2022 - Current

Certified Nursing Assistant

Tri-City Medical Center
09.2014 - Current

Certified Nursing Assistant

Emeritus at Carlsbad Senior Living
02.2013 - 09.2014

Cashier

L&L Hawaiian BBQ
10.2011 - 06.2012

Diploma - Healthcare Rehab Therapy Technician

Kaplan College

High School Diploma -

Oceanside High School

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Noel Mataituli