Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NOEL MONTES DE LOS SANTOS

599 W 176th Street New York,NY

Summary

Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

LEAD TEAM MEMBER

FIVE GUYS RESTURANT
08.2019 - Current
  • Enhanced team productivity by implementing efficient project management strategies and workflow systems.
  • Coached junior team members to develop their skills and advance within the company.
  • Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.

HI LO DRIVER

TRADER JOE'S WAREHOUSE
07.2022 - 06.2023
  • Safeguarded product integrity during transportation, diligently following proper lifting techniques and securing loads appropriately.
  • Located and moved stock of products to pallets or crates for storage or shipment.
  • Demonstrated adaptability, quickly learning new processes and technologies as required by evolving business needs.
  • Ensured timely processing of inbound shipments through effective coordination with receiving department personnel.
  • Cleaned work area regularly by removing empty wood and plastic pallets and arranging for pickup of discarded pallets.
  • Assisted in maintaining a safe work environment, promptly reporting any potential hazards or equipment issues.
  • Assisted in training new team members on Hi-Lo operation procedures, ensuring their success within the role.
  • Boosted productivity, consistently meeting or exceeding daily performance goals for load completion.
  • Participated in regular safety meetings, staying up-to-date on industry regulations and company policies.
  • Unloaded materials and merchandise from incoming vehicles to stack materials in assigned places.
  • Promoted operational excellence, proactively identifying areas for improvement and implementing best practices in material handling procedures.
  • Contributed to a positive workplace culture, fostering strong communication and teamwork among staff members.

LEAD TEAM MEMBER

WENDYS RESTURANT
01.2017 - 08.2019
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

Education

High School Diploma -

Jacqueline Kennedy Onassis High School
120 W 46th Street
06.2019

Skills

  • Mentoring abilities
  • Innovation Skills
  • Teamwork and Collaboration
  • Problem-Solving
  • Team motivation
  • Cash Handling
  • Flexible Schedule
  • Coaching and Mentoring
  • Conflict Resolution
  • Staff Training
  • Coaching
  • Cleaning and sanitizing
  • Customer interaction

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

HI LO DRIVER

TRADER JOE'S WAREHOUSE
07.2022 - 06.2023

LEAD TEAM MEMBER

FIVE GUYS RESTURANT
08.2019 - Current

LEAD TEAM MEMBER

WENDYS RESTURANT
01.2017 - 08.2019

High School Diploma -

Jacqueline Kennedy Onassis High School

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