Noel Ogbankiti
Garland,TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
FACTS Education Soluitions
05.2023 - Current
- Managed a portfolio of 100-200 K-12 Faith-based Private schools across Florida, Michigan, Nebraska, and Washington states.
- Provided strategic financial consultations to schools, ensuring optimal allocation of EANS funds for critical needs, such as technology upgrades, safety enhancements, and educational resources.
- Fostered strong relationships with school administrators, and faculty, facilitating open communication channels for effective collaboration EANS-related initiatives.
- Proactively addressed challenges and concerns related to EANS fund utilization, demonstrating a solutions-oriented approach to ensure the smooth implementation of initiatives.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed tailored plans for each school to maximize the impact of EANS funds, aligning solutions with the unique challenges and objectives of faith-based institutions.
- Created proposals and agreements to be approved by the states managed.
Solution Center Specialist/Supervisor of Operations
Great Lakes Education Loan Services
06.2019 - 05.2023
- Outbound Calling - Conducted 100-200 outbound phone calls daily to reach potential past due clients and provide newest information for inactive borrowers
- Consolidation Specialist
- Military Servicemembers Specialist
- Peer Advisor - Mentored new hires, resulting in stronger staff development and increased productivity.
- Contact Support
- Solution Center Specialist
- Social Media Moderator - Increased customer engagement through social media.
- Answered average of 300 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction by 32% monthly
IT Service Desk Analyst
Nelnet
09.2022 - 01.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Fielded average of 300 daily inbound phone calls to deliver support and remotely resolve service issues.
- Managed high levels of call flow and responded to Tier 1 technical support needs.
- Mac Systems
- Desktop Support
- Active Directory
- Remote Technical Support
- Information Security
- Hardware Evaluation
- Service now ticketing system experience
- Mobile device troubleshooting
- Windows 7, 10, 11
- Excellent verbal and written skills
- Cisco Jabber
Cashier
Murphy USA
01.2018 - 11.2018
- Trained new cashiers on procedures, customer service and sales techniques.
- Warmly welcomed 20+ customers per shift into the store, offered advice on products and assisted with finding merchandise
- Diligently handled transactions to include POS, credit, cash, exchange/returns to ensure accuracy of both cash flow and customer orders
- Regularly ensured all shelves and displays were properly coordinated, stocked in neat fashion for better inventory control and customer access
- Kept work areas clean, neat and organized for maximum productivity.
- Bagged items to prevent fragile products from being damaged or broken.
- Notified management of security, vandalism and theft concerns.
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
- Assisted on sales floor as needed to maintain service standards.
Server
Kaze Restaurant
11.2017 - 12.2017
- Bussed and reset tables 25+ and kept dining room and work areas clean.
- Operated all kitchen equipment adeptly.
- Developed and maintained positive working relationships with others to reach business goals.
- Kept kitchen areas clean and free of debris and water.
- Served lunch and dinner to 50-100 customers per shift at local chain restaurant
- Provided friendly and attentive service.
- Memorized over 50 menu items and rotating specials in order to give customized recommendations to guests
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
McDonalds Crew Trainer
McDonald's
12.2014 - 10.2017
- Taught new team members correct procedures for all areas of operations.
- Greeted all customers with a smile and provided friendly service.
- Mentored junior employees to improve performance, food safety and customer service.
- Managed food and frier temps to maintain food and safety handling standards
- Received and processed payments via credit card and cash methods.
- Execute 100-200 orders per shift to ensure minimal customer wait times
- Built rapport with customers resulting in a customer survey satisfaction score of 98%
- Managed 10 crew members per shift
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX06.2015
Skills
- Customer-oriented
- Skilled problem solver
- Exceptional time management skills
- Exceptional communication skills
- Quick learner
- Management/Leadership
- Outstanding multitasking abilities
- Proficient in basic financial concepts
- Teamwork and flexibility
- Attention to Detail
- Proficient in Microsoft Office Word, PowerPoint, and Excel
- Avg 75 WPM
- Tracking and Documentation
- Collaborative Team Player
- Strong interpersonal, written, and verbal communication skills
Hobbies
- Going to the gym
- Playing basketball, football, and soccer
- Reading books
- Learning new skills
- Going out with friends
- Traveling
Certification
- TABC License
Timeline
Account Manager
FACTS Education Soluitions
05.2023 - Current
IT Service Desk Analyst
Nelnet
09.2022 - 01.2023
Solution Center Specialist/Supervisor of Operations
Great Lakes Education Loan Services
06.2019 - 05.2023
Cashier
Murphy USA
01.2018 - 11.2018
Server
Kaze Restaurant
11.2017 - 12.2017
McDonalds Crew Trainer
McDonald's
12.2014 - 10.2017
High School Diploma -
Lakeview Centennial High School
- TABC License
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