Summary
Overview
Work History
Education
Skills
Websites
Phone
References
Timeline
Generic

Noel Poulton

Columbus

Summary

Dynamic professional with extensive experience in client engagement and program implementation. Skilled in contract negotiations and market analysis, contributing to significant revenue growth and enhanced client satisfaction. Committed to delivering tailored solutions that align with client needs.

Overview

29
29
years of professional experience

Work History

Account Manager/Consultant Engagement Specialist

Manifest Solutions Corp.
Columbus
06.2019 - Current
  • Coordinated activities to foster positive relationships among consultants, recruiters, and clients.
  • Led negotiations for contract renewals and service agreements.
  • Analyzed market trends to identify new business opportunities.
  • Facilitated regular client meetings to discuss progress and feedback.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Assisted in recruiting, hiring, and onboarding processes to address Columbus' IT needs.
  • Maintained consistent rotations of consultants and clients to meet diverse requirements.
  • Managed social media presence to enhance visibility of Manifest Solutions and community events.
  • Organized and executed internal and external events to promote company mission and values.
  • Engaged with Fortune 1000 clients to sell IT staffing services through a relationship-based approach.
  • Generated sales revenue by prospecting new accounts via LinkedIn, cold calling, networking, and referrals.
  • Collaborated with recruiters to ensure candidate readiness prior to client interviews.

Director, Training and Certification

ClearSaleing, Inc.
03.2010 - 11.2010
  • Led department to achieve revenue targets for Training and Certification services.
  • Championed change management efforts to support organizational transformation initiatives.
  • Created and implemented onboarding processes for new clients.
  • Developed custom training materials for advanced user topics.
  • Conducted online and onsite training sessions for all ClearSaleing clients.
  • Collaborated with executives and sales agents to define implementation service scope including training.

Senior Business Analyst

National FFA Organization
02.2007 - 12.2008
  • Fostered communication between corporate Information Services and business units to deliver effective solutions.
  • Expedited business processes to enhance alignment with corporate objectives.
  • Served as liaison to ensure user needs were understood and validated based on return on investment.
  • Facilitated collaboration among business units to identify and recommend process enhancements.
  • Ensured business process continuity for National FFA Foundation operations.
  • Led software selection process for new fundraising software, improving operational efficiency.
  • Collaborated with business units to optimize and upgrade PeopleSoft Contributor Relations processes.
  • Directed Foundation team in enhancing financial reporting for the FFA organization and external partners.

Senior Lead Business Systems Analyst

Key Corp / Key Bank
04.2006 - 08.2006
  • Collaborated with Line of Business to identify and document requirements for Client Experience Desktop project.
  • Ensured comprehensive understanding of client workflows, strategies, and tools.
  • Conducted gap analysis to assess systems against user requirements.
  • Gathered user input, set deadlines, coordinated IS resources, and assigned responsibilities.
  • Monitored project progress, adjusting resources and priorities as needed.
  • Maintained quality assurance standards through requirements gathering and user acceptance testing.
  • Created and updated support documentation including specifications, use cases, and status reports.
  • Ensured delivery of solutions met user expectations through thorough testing processes.

Center Director

Sylvan Learning Center
Brooklyn
10.2005 - 04.2006
  • Managed daily operations of Sylvan Learning Center to ensure efficiency and effectiveness.
  • Oversaw P&L controls, staffing, sales, curriculum delivery, and marketing initiatives.
  • Selected, trained, and managed center employees to enhance performance and service quality.
  • Monitored center performance metrics, including revenue, expenses, and fee collections.
  • Engaged in targeted marketing activities to boost awareness of Sylvan services.
  • Directed sales processes for new enrollments, handling inquiries and consultations.
  • Scheduled student progress meetings to track academic advancement.
  • Conducted regular staff meetings to align team objectives and strategies.

Instructional Design & Delivery Consultant (Independent)
09.2001 - 11.2003
  • Conducted instructional analysis to define educational objectives.
  • Established delivery requirements while identifying program risks and constraints.
  • Estimated resource needs and budget requirements for educational initiatives.
  • Delivered training through various mediums, including classroom settings and web-based formats.

Siebel Practice Manager

Haverstick Consulting, Inc.
Richfield
04.2001 - 09.2001
  • Created strategic direction for Siebel Systems Packaged Software practice, encompassing development and resource planning.
  • Led business development initiatives for Cleveland-based Siebel Solutions practice, driving pipeline and proposal delivery.
  • Secured first client in Cleveland market with large financial institution KeyCorp.
  • Managed comprehensive implementation from sales pursuit through project closeout.
  • Established local alliance with Siebel Systems software vendor to enhance service offerings.
  • Developed and managed sales pipeline, generating new opportunities in Cleveland market.

Global CRM Alliance Director

marchFIRST
Chicago
01.1999 - 04.2001
  • Generated over $12 million in quarterly service revenue through effective sales pipeline management.
  • Drove $4 million in software sales for partners within 2000.
  • Created and managed strategic alliances with key software vendors, enhancing revenue growth.
  • Conducted contract negotiations and meetings with C-level executives to develop new solutions.
  • Oversaw $500K marketing development fund to promote partnerships across various channels.
  • Led budgeting and profit and loss analysis to ensure financial targets were met.

Manager, CRM Solutions Practice – Chicago office

marchFIRST
Chicago
01.1999 - 04.2001
  • Established strategic direction for CRM Solutions practice, driving practice development and resource planning.
  • Developed three focus areas: Customer Relations, Call Center, and e-Commerce.
  • Generated over $6 million in office revenue through effective service delivery.
  • Recruited and hired over 35 professionals to enhance team capabilities.
  • Served on CRM Solutions Board of Directors, ensuring quality assurance in sales pursuits and client projects.

Senior Education Specialist

Connaissance Consulting LLC
Columbus
06.1998 - 10.1999
  • Led project team in delivering knowledge management solution for large insurance company.
  • Designed and implemented customized training programs for 250 medical supply sales personnel using Siebel Pharma Application.
  • Analyzed client sales processes to identify inconsistencies and streamline documentation for insurance services.
  • Created realistic training scenarios to enhance learning retention among call center employees.
  • Mapped business processes to applications to facilitate effective training solutions.
  • Provided ongoing support and conducted business process reviews to ensure consistent application performance company-wide.
  • Achieved certification in Siebel 98 and 99 End User, Server Administration, and Siebel Tools as both Developer and Certified Instructor.

Wellness and Prevention Coordinator

Ohio State University Medical Center
Columbus
01.1997 - 01.1998
  • Managed coordination of HealthforLife community classes and workshops, including catalogue sent out quarterly, by scheduling health and wellness classes with community sites, recruiting and contacting instructors.
  • Worked with Marketing/Communications for design layout and production schedule.
  • Served as first-line customer contact at the OSUMC Center for Wellness and Prevention and its programs and services for general public, encompassing 18 different programs.
  • Acted as liaison for customers to other staff and physicians.
  • Coordinated Team Leaders of programs for customer information and education.

Education

Bachelor of Science - Health

Ohio University
Athens
06.1997

Skills

  • Strategic sales and marketing
  • Program development and implementation
  • Contract negotiation
  • Resource and personnel management
  • Team leadership and building
  • Conflict resolution strategies
  • Financial management

Websites

Phone

mobile, 216-536-2388

References

References available upon request.

Timeline

Account Manager/Consultant Engagement Specialist

Manifest Solutions Corp.
06.2019 - Current

Director, Training and Certification

ClearSaleing, Inc.
03.2010 - 11.2010

Senior Business Analyst

National FFA Organization
02.2007 - 12.2008

Senior Lead Business Systems Analyst

Key Corp / Key Bank
04.2006 - 08.2006

Center Director

Sylvan Learning Center
10.2005 - 04.2006

Instructional Design & Delivery Consultant (Independent)
09.2001 - 11.2003

Siebel Practice Manager

Haverstick Consulting, Inc.
04.2001 - 09.2001

Global CRM Alliance Director

marchFIRST
01.1999 - 04.2001

Manager, CRM Solutions Practice – Chicago office

marchFIRST
01.1999 - 04.2001

Senior Education Specialist

Connaissance Consulting LLC
06.1998 - 10.1999

Wellness and Prevention Coordinator

Ohio State University Medical Center
01.1997 - 01.1998

Bachelor of Science - Health

Ohio University

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