Summary
Overview
Work History
Education
Skills
References
Honors
Timeline
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Noel RAMOS

Alamosa,Colorado

Summary

Dedicated and empathetic Certified Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining the highest level of patient satisfaction and to complying with regulatory and practice standards. Cultivates trust and rapport with patients and team members through excellent communication and interpersonal skills. With exceptional background with years of experience. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities.

Overview

14
14
years of professional experience

Work History

Certified Medical Assistant

San Luis Valley Health-Primary and Urology
08.2011 - Current
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared treatment rooms for patient examinations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Administered medications under physician's supervision.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Ordered medical supplies from approved vendors based on predetermined budget parameters.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Contacted medical facilities to schedule patients for admission.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Incorporated outside records into charts and EHR.
  • Handled general office duties to support administrative staff during peak hours.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Explained treatment procedures and physicians' instructions.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Certificate For Medical Assistant - Medical Assistant

Trinidad State Junior College
05.2012

Certificate - Medical Transcription

Trinidade State Junior Collage
Alamosa, CO
05-2010

Skills

  • Clinical Applications
  • Medical Terminology
  • HIPAA Compliance
  • Inventory and Supply Management
  • Patient Documentation
  • Patient Assessments
  • Medical Records Management
  • Specimens Collection and Processing
  • Inventory Management
  • Procedure Assistance
  • Patient Flow Management
  • Indirect Patient Care
  • Medical Procedures
  • Sterile Technique
  • Patient Management
  • Restocking Lab Supplies
  • Customer Service
  • Communicating With Patient Families
  • Certified in Basic Life Support (BLS)
  • Direct Patient Care
  • Preparing Specimens and Samples
  • Lab Equipment Operation
  • Quick Problem Solver
  • Proper Sterilization Techniques
  • Medical Terminology
  • Understands Medical Procedures
  • Reliable Transportation
  • Lab Equipment Setup
  • Compassionate
  • Calm and Level-Headed Under Duress
  • Documentation Expert
  • Stocking Supplies
  • Electronic Medical Records
  • Medical Terminology Knowledge
  • Adaptable
  • Professional Bedside Manner
  • Equipment Sterilization
  • Understanding of Medical Laws
  • Knowledgeable in ICD and CPT codes
  • Experience in obtaining authorization for medication, procedures and surgeries

References

References available upon request.

Honors

  • National Honor Society
  • Member of PTK
  • Presidents List
  • Undergraduate in Medical Transcription
  • Member of the SEA(Service Excellence Advisor) at San Luis Valley Health 2016-2019


Timeline

Certified Medical Assistant

San Luis Valley Health-Primary and Urology
08.2011 - Current

Certificate For Medical Assistant - Medical Assistant

Trinidad State Junior College

Certificate - Medical Transcription

Trinidade State Junior Collage
Noel RAMOS