Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noel Rooks

Middletown,Ohio

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Shopper/Delivery Driver

Instacart
05.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Seasonal Customer Care Specialist

Amazon
06.2020 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and instant chats to answer questions about products and services.
  • Verified accuracy of customer account information and updated when necessary.


Customer Service Agent

Convergys
09.2015 - 10.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Technical Support Agent

Time Warner Cable
02.2013 - 09.2015
  • Assisted customers in identifying issues and explained solutions to restore service.
  • Walked individuals through basic troubleshooting tasks.
  • Fielded average of 80 inbound phone calls to deliver support and remotely resolve service issues.

Medical Assistant

The Riverfront Diet Clinic
07.2009 - 02.2013
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Medical Assistant

Kaplan College
Cincinnati, OH
08.2010

Skills

  • Online Systems
  • Livechat Messaging
  • Microsoft Office
  • Dictation and Transcription
  • Electronic Medical Record
  • Medical Terminology
  • Support Ticket System Management
  • Excel Spreadsheets
  • Performance Metric

Timeline

Shopper/Delivery Driver

Instacart
05.2021 - Current

Seasonal Customer Care Specialist

Amazon
06.2020 - 05.2021

Customer Service Agent

Convergys
09.2015 - 10.2019

Technical Support Agent

Time Warner Cable
02.2013 - 09.2015

Medical Assistant

The Riverfront Diet Clinic
07.2009 - 02.2013

Medical Assistant

Kaplan College

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Noel Rooks