Noel Ruiz
Big Two Toyota
San Tan Valley,AZ
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceSummary
Dynamic professional with a strong customer service focus and proven leadership skills, Achieved high customer satisfaction through effective problem-solving and operational improvements, fostering loyalty and repeat business. Recognized for multitasking and organization, consistently exceeding sales targets while maintaining a positive work environment.
14
years of professional experience
Work History
Assistant Service Manager
2 Years 6 Months- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Service Advisor
1 Year 2 Months- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Drive Manager
11 Years 10 Months- Actively participated in recruiting, interviewing, hiring, and onboarding new employees with the goal of building a high-performing team.
- Ensured high-quality customer service by maintaining a clean, organized, and inviting service drive.
- Maintained open lines of communication between the service drive department and other departments within the organization, fostering a collaborative environment.
- Managed daily operations of the service drive, delegating tasks to team members for optimal efficiency and productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Automotive Technology - Automotive
Skills
Customer service focus
Operational improvements
Strong leadership
Employee relations
Positive attitude
Customer service
Problem-solving
Time management
Timeline
Assistant Service Manager
Big Two Toyota
04.2024 - Current
Service Advisor
Lodi Cdjr
12.2022 - 02.2024
Service Drive Manager
Toyota Vallejo
02.2011 - 12.2022
Cosumnes River College
Automotive Technology from Automotive