Noel Shock
Columbus,OH
Summary
Dynamic professional with extensive experience at First Merchants Bank, excelling in customer service and team leadership. Proven track record in enhancing client satisfaction and driving sales growth through effective training and relationship management. Skilled in problem-solving and staff development, fostering a collaborative environment that boosts employee morale and performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
First Merchants Bank, Lafayette Bank & Trust
02.2023 - Current
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Developed and implemented training programs for new team members, enhancing onboarding processes.
- Analyzed customer feedback to identify service improvement opportunities, driving client satisfaction initiatives.
- Coordinated daily activities of staff, optimizing workflow and improving overall efficiency.
- Managed branch performance metrics, providing regular reports to upper management for strategic decision-making.
- Mentored junior staff on best practices in banking operations and customer relationship management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
Client Relationship Executive
First Merchants Bank, Lafayette Bank & Trust
11.2020 - 02.2023
- Cultivated strong client relationships through personalized communication and attentive service.
- Executed onboarding processes, ensuring clients understood product offerings and services.
- Facilitated resolution of client inquiries, enhancing overall customer satisfaction and loyalty.
- Analyzed client feedback to identify areas for improvement in service quality and responsiveness.
- Assisted in the implementation of new banking products, contributing to increased customer awareness and usage.
- Maximized account profitability by optimizing pricing strategies, contract terms, and value-added services based on client needs analysis.
- Streamlined internal processes through effective communication between sales, operations, finance, and other departments involved in servicing clients'' accounts.
- Nurtured long-lasting relationships with clients by consistently providing superior service, attending to their unique needs, and delivering on commitments.
- Aligned company objectives with customer goals through active listening skills during negotiations or conflict resolution situations.
- Boosted customer retention rates by maintaining open communication channels and promptly resolving issues.
- Increased revenue by identifying upsell opportunities and presenting additional product offerings to clients.
- Conducted quarterly business reviews with key accounts for performance evaluation, goal setting, and relationship building purposes.
- Served as a primary point of contact for all client inquiries, establishing rapport while managing expectations throughout each interaction professionally.
- Collaborated with internal departments to provide seamless support and ensure customer needs were met efficiently.
- Developed new business opportunities with strategic partnerships to expand the company''s client base.
- Contributed significantly towards achieving annual revenue targets due to successful client relationship management practices.
- Delivered exceptional service to high-value clients, fostering trust and long-term loyalty.
- Facilitated regular meetings with key stakeholders to address any potential roadblocks or challenges in the relationship.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Lead Preschool Teacher
KinderCare Learning Centers
01.2019 - 10.2020
- Assisted and supervised Number children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Utilized books, songs and games to engage students.
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Submitted weekly lesson plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Supported the social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Managed classroom materials efficiently, ensuring availability of necessary resources for daily activities and reducing waste.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Prepared pre-class materials.
- Provided support for children with special needs or behavioral challenges, implementing personalized accommodations to promote inclusivity within the classroom setting.
Shift Leader
Bob Evans Restaurant
09.2015 - 02.2019
- Supervised team operations to ensure adherence to safety and quality standards.
- Trained new staff on operational procedures and best practices for efficiency.
- Coordinated shift schedules to optimize workforce productivity and coverage.
- Monitored inventory levels, placing orders as needed to maintain stock availability.
- Assisted in resolving customer inquiries, ensuring positive service experiences.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Collaborated with management to develop training materials for ongoing staff development.
- Conducted regular performance evaluations, providing feedback to team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Front Desk Associate
Cleaning Co
01.2017 - 01.2019
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of guest information and reservations using property management systems.
- Coordinated with housekeeping and maintenance teams to ensure optimal facility conditions for guests.
- Monitored inventory of supplies and ordered necessary materials to support daily operations.
- Conducted regular audits of guest feedback and suggested improvements to enhance overall experience.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
Training Manager
Chipotle
01.2017 - 08.2017
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Education
Bachelor Of Early Childhood Care And Education - Child Development
Child Development Associate
Washington, DC07.2020
Diploma -
James Madison High School
San Francisco, CA04.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Sales growth
- Orientation and training
- Employee performance evaluations
- Cost reduction
- Cost control
- Mentor
- CPR certified
Timeline
Assistant Manager
First Merchants Bank, Lafayette Bank & Trust
02.2023 - Current
Client Relationship Executive
First Merchants Bank, Lafayette Bank & Trust
11.2020 - 02.2023
Lead Preschool Teacher
KinderCare Learning Centers
01.2019 - 10.2020
Front Desk Associate
Cleaning Co
01.2017 - 01.2019
Training Manager
Chipotle
01.2017 - 08.2017
Shift Leader
Bob Evans Restaurant
09.2015 - 02.2019
Bachelor Of Early Childhood Care And Education - Child Development
Child Development Associate
Diploma -
James Madison High School
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