NOEL SMALLS
Portland,OR
Summary
Experienced Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 8+ years of progressive leadership experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager / Kitchen Manager
Barlow Tavern, Oregon
05.2021 - Current
- Lead food preparation efforts, including menu development and training initiatives
- Skillfully balance finances during bartending shifts, ensuring accurate accounting and reporting
- Innovate and manage weekly and daily food specials, consistently enticing and satisfying patrons
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Assistant Manager
Prepared Foods New Seasons Market
03.2019 - 07.2020
- Managed Front of House (FOH) Prepared Foods staff, overseeing schedules, operations, and floor management
- Conducted rigorous food safety inspections and maintained hourly temperature and sanitation logs
- Certified in ServSafe practices, ensuring compliance with health and safety standards
- Directed a team of 40 staff members, fostering positive customer relationships and efficient operations
- Cross-trained and provided valuable backup support to fellow customer service representatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
Manager
Black Bird Pizza
01.2017 - 03.2019
- Efficiently managed kitchen tasks and preparation for both opening and closing shifts
- Executed precise techniques when crafting menu items, ensuring consistent quality
- Maintained an organized and hygienic kitchen environment, reflecting commitment to excellence
- Offered crucial support to various stations during high-volume periods, contributing to smooth operations
- Demonstrated effective stock rotation practices to optimize efficiency and minimize waste
- Successfully trained new employees on company customer service policies and service level standards
- Prepared customized sandwiches, including specialty items, and diligently oversaw weekly inventory orders.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
Brass Tacks Sandwiches
05.2014 - 11.2016
- Maintained the beverage area, display cases, equipment, and transaction zone, ensuring a clean and appealing space
- Processed payments and provided change to customers with accuracy and efficiency
- Innovated a diverse range of menu items to cater to various dietary restrictions and preferences
- Managed produce orders for the shop's weekly needs and assumed responsibility for bi-weekly schedule creation
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Skills
- Proficient in thriving within fast-paced environments and adept at problem resolution
- Skilled in cash handling procedures, ensuring accurate financial transactions
- Knowledgeable in food safety protocols and proper handling techniques
- Familiarity with basic food preparation methods
- Unwavering commitment to punctuality, reliability, and providing top-notch customer service
- Proficient in staff scheduling,
- Servsafe Certification
- Waste Reduction
- Guest Relations
Timeline
Assistant Manager / Kitchen Manager
Barlow Tavern, Oregon
05.2021 - Current
Assistant Manager
Prepared Foods New Seasons Market
03.2019 - 07.2020
Manager
Black Bird Pizza
01.2017 - 03.2019
Supervisor
Brass Tacks Sandwiches
05.2014 - 11.2016
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