Noel Smith
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dominos's Pizza
12.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Delivery Driver
Dominos's Pizza
08.2022 - 02.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
Technical Support Analyst
Assurant
05.2018 - 08.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Broke down and evaluated user problems, using personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Reduced response time for Tier 3 support tickets.
- Troubleshooting issues for both end consumer, and business applications.
- Adapting to changing scope of support for newly released devices. (ie- Phones, Tablets, Smart Home Devices, Appliances, ect.)
Team Lead CSR 3
Assurant
06.2016 - 05.2018
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Reviewed associate performance each day to identify training needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved accounting and service concerns.
- Resolving complex contract disputes between consumer, service provider, and Assurant.
CSR 1
Assurant
02.2016 - 06.2016
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Recorded actions taken, issues resolved and discussed information to effectively manage customer accounts.
Education
Bachelor of Computer Science - Compute Science
Klamath Community College
Klamath Falls, OR06.2024
Skills
- Microsoft Windows and Office
- Time Management
- Sales Activities
- Call Center Operations
- Resolving Problems and Incidents
- Collaborative Team Player
- Analytical and Methodical
- Help Desk Support, Phone and Online Chat Support and Technical Troubleshooting
- Instructing Users
- Issue Resolution
Timeline
Assistant Manager
Dominos's Pizza
12.2022 - Current
Delivery Driver
Dominos's Pizza
08.2022 - 02.2023
Technical Support Analyst
Assurant
05.2018 - 08.2021
Team Lead CSR 3
Assurant
06.2016 - 05.2018
CSR 1
Assurant
02.2016 - 06.2016
Bachelor of Computer Science - Compute Science
Klamath Community College
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